Chelmsford named best station for London commuters

Published on: Friday, 23 February 2024
Last updated: Friday, 23 February 2024

Greater Anglia staff at Chelmsford station

The team at Chelmsford railway station. Credit: Greater Anglia

Chelmsford station has been named the best train station for London commuters, new figures show.

The Greater Anglia station beat 30 others to the top spot in the On Time Trains analysis, with 88% of trains running on time and barely 1% cancelled.

Chelmsford station achieved best 2023/24 London commuter station. 5 out of 5 star for performance and frequency. 4.5 out of 5 star for speed. 4 out of 5 star for value.

In the study, services were ranked on four measures – performance (how often trains arrive on time), frequency, speed, and value (cost per mile).

Chelmsford received an overall score of 87%, placing it at the top of the table.

At Chelmsford, an increase in the number of morning peak services also meant passengers waited for an average of just eight minutes on their way to and from London Liverpool Street.

Chelmsford station is on the Great Eastern Main Line between Norwich and London and serves over 15,000 passengers per day.

Greater Anglia’s Managing Director, Jamie Burles, said,

“I am delighted to see that Chelmsford has been named the best station for on time trains.

“We recently completed our fleet replacement programme which means that brand new trains are now running on every service we operate.

“This has been a key factor in a transformational step-change in performance and reliability and a vastly improved on-board experience for customers across the network - as these excellent results demonstrate.”

Shenfield and Wickford came in at third and fourth place respectively.

The analysis looked at 30 London commuter stations outside the M25, each within an hour's travel time of the capital and with more than a million (pre-pandemic) passenger journeys per year.

For more info and methodology see: