Greater Anglia creates maps to keep customers moving during delays

Published on: Monday, 17 October 2022
Last updated: Monday, 17 October 2022

Liverpool Street Alternative Route Map

The alternative route map from London Liverpool Street. Credit: Greater Anglia

Greater Anglia has created guides showing passengers how they can complete their journeys by alternative travel if disruption hits on the rail network.

The guides, available at the company’s busiest stations, show nearby train and bus routes to help passengers find alternative routes to get to their destination.

Towns across the East of England are covered in the guides which will be available as posters showing maps and information.

The large size of the posters mean that they can be displayed prominently in useful locations at stations if problems occur.

They come complete with QR codes on the posters so people can download the information onto their mobile phones, as well as links to the Transport for London journey planner and bus times website

They were made following an analysis of commonly asked questions during disruption from customers on the @greateranglia Twitter feed.

Martin Moran, Greater Anglia’s commercial and customer service director, said: “No-one likes it if things go wrong.

“These posters have been created to make it as easy as possible for our customers to complete their journeys during disruption so they can get home as quickly as possible.

“We will continue to try to get trains on the move as soon as possible, but we’re giving our customers all the options available to them in case they don’t want to wait for any disruption to clear.

Guides are available at Billericay, Bishops Stortford, Bury St Edmunds, Cambridge, Chelmsford, Cheshunt, Colchester, Ely, Harlow Town, Ingatestone, Ipswich, London Liverpool Street, Newmarket, Norwich, Shenfield, Southend Victoria, Stansted Airport, Waltham Cross, Wickford, Witham and Tottenham Hale stations.

They are also available on the station information pages on