Greater Anglia launches route-based Twitter accounts

Wednesday, 16 August 2017

Passengers using Greater Anglia train services can now get tailored information about their journeys as the train operator launches four new route-specific Twitter accounts.

Live now, the new accounts are @ga_southend, @ga_mainline, @ga_westanglia and @ga_regional.

Passengers can follow the account specific to their journey and receive alerts and service updates about just those routes.

These accounts will post information only about unplanned disruption, cancellations or alterations and delays of 10 minutes or more. Updates will not include details of planned engineering work and comments will not be replied to.

Greater Anglia’s main account - @greateranglia – which has over 89K followers - and @Stansted_Exp, will continue to offer the usual service, replying to comments and posting service updates as well as information about the company, but to improve information to passengers the new accounts will act as a filter offering only information relevant to each route.

Greater Anglia’s Customer Service Director, Andrew Goodrum, said: “We are pleased to offer this additional service which will filter service information for each route, making it much easier and quicker for customers to get information about the specific route they are travelling on and help them to plan their journeys. We aim to offer passengers excellent customer service, and providing good information, especially at times of disruption, is at the heart of this.”

The new Twitter accounts are:

@ga_southend - between Liverpool Street and Southend Victoria/Southminster.

@ga_mainline - between Liverpool Street and Ipswich, including branch lines (Braintree, Sudbury, Harwich Town, Clacton-on-Sea and Walton-on-the-Naze)

@ga_westanglia - between Liverpool Street and Cambridge North, including Stansted Express and Hertford East branch line.

@ga_regional - between Ipswich and Norwich to Cambridge, including branch lines (Peterborough, Sheringham, Great Yarmouth, Lowestoft and Felixstowe)