Greater Anglia saves commuters time with clever app upgrade

Published on: Wednesday, 14 August 2019
Last updated: Wednesday, 14 August 2019

Greater Anglia has cut down the time it takes for commuters to buy a season ticket with the launch of an exciting new innovation.

By upgrading its app to offer ‘Remote Ticket Download’, commuters who have one of the operator’s plastic Smart Cards can now collect their season tickets directly onto them using their Android phone.

Richard Walton, Greater Anglia’s Smart Service Delivery Manager, said, “This new development means there’s no need to wait or queue to buy or renew a season ticket if you hold a Smart Card.

“Passengers can now buy their season ticket on-line or from the GA app and then load it onto a Smart Card in just a few minutes, wherever they are, saving them precious time.”

“We’re pleased to have developed this innovation with our partners to offer much more convenient and flexible season ticket purchasing for rail passengers in East Anglia.”

Passengers simply buy their season tickets online at or through the app on any device.

They then open the app on their Android mobile phone, hold their Smart Card to the back of the phone to load their ticket – and it will automatically transfer onto the Smart Card.

This clever innovation uses the ‘Near Field Communication’ chip contained within the Android phone (nb. this feature must be enabled on the phone).

Almost 95% of Greater Anglia annual season ticket holders now hold a Smart Card instead of a paper season ticket.

Using a Smart Card season ticket is much quicker than the traditional paper ticket as customers simply touch the Smart Card on the reader at ticket gates to pass through the barriers, cutting down queues during busy times.

Rail staff will also be able to use the Greater Anglia app to help passengers download their purchases if necessary, and check cards to ensure they are valid and reduce fraudulent travel.