Published on: Friday, 30 June 2017
Last updated: Thursday, 14 December 2017
From paper tickets to plastic smartcards, two Greater Anglia ticket office staff have seen big changes on the railway after clocking up 25 years’ service on the region’s railways.
Marcus Barker and Jayne Corney, who currently work in Chelmsford ticket office, joined the railway in 1992.
Marcus joined British Rail straight from 6th Form on a Rail Training Scheme placement and, during his training, worked as a messenger at Ilford depot. He then took a job within the Procurement team before working in the ticket offices in Billericay and Wickford, joining the ticket office team at Chelmsford 13 years ago.
Jayne joined the ticket office 25 years ago and has always been based in Chelmsford, currently in the role of Ticket Office Supervisor, and has an unrivalled knowledge of ticketing and the railway. Jane was married the same year that she joined the railway, so this year has been a double 25th anniversary celebration for her.
Over the last 25 years Marcus and Jane have seen some major changes on the railway – including ownership, ticketing and service frequency – and are excited about the move to plastic Smart Cards which will make travelling quicker and easier.
Marcus said: “The railway has changed a lot since I started 25 years ago, and for the better with more train services and easier ticketing now that we have better technology. But one thing that hasn’t changed is that we’re still here to help, providing a friendly face and a warm welcome to our passengers at Chelmsford!”
Andrew Goodrum, Customer Service Director, Greater Anglia, said: “We are very grateful to Jane and Marcus for their continued long service, 25 years is a great achievement.”