Greater Anglia's statement about ticket offices

Published on: Thursday, 4 May 2017
Last updated: Wednesday, 6 December 2023

A Greater Anglia spokesperson said: "We have no plans to reduce the number of Greater Anglia ticket offices to seven. However, we are currently reviewing responses to a public consultation about proposals to close seven little-used ticket offices. There are no current proposals to close any other ticket offices. We will continue to consult with our colleagues and the trades unions on any proposed changes to ticket office arrangements."

For information: Over the course of our franchise, we will continue to monitor ticket sales at our other ticket offices. In line with other industries, we are seeing many customers switch to buying online or from ticket machines. As a result, we are investing significant sums in installing and improving ticket vending machines at every station and increasing the range of smart and mobile ticketing options available to our customers. Our aim is to make ticket purchase easier and more convenient for our customers.

There would be no job losses as a result of the current proposals to close seven ticket offices.

Greater Anglia currently operates 64 ticket offices. The remaining 69 stations, of the 133 operated by the company, do not have ticket offices.