Ipswich ticket office relocates to improve station facilities

Published on: Thursday, 11 November 2021
Last updated: Thursday, 11 November 2021

Outside view of the new Ticket Office at Ipswich Station
The new ticket office at Ipswich railway station. Credit: Greater Anglia

Inside view of the new Ticket Office at Ipswich Station
Inside the new ticket office at Ipswich railway station. Credit: Greater Anglia

The ticket office at Ipswich station has been relocated to improve facilities at the station.

It can now be found at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt. Customers do not need to enter the station to access the ticket office.

To get to the platforms, customers need to turn left when leaving the ticket office and walk to the station entrance. Once inside, customers will see several ticket machines, the gateline and staff who can help them with their journeys.

The ticket office has three ticket windows and two additional ticket machines have been installed outside.

The ticket office relocation is part of a £3m package of improvements at the station which will see extra ticket machines installed and a new shop where the old ticket office used to be.

As part of the work, the customer toilets on platform 2 will be refurbished and relocated.

At the same time, the station will be rewired to provide modern, sustainable lighting and power.

The first class waiting room on platform 2 will be refurbished and relocated, though it will remain on the same platform. It will have Wi-fi, sofas, workstations with plug points and an information screen.

The work is the second and final phase of a project to improve the station for customers.

Simone Bailey, Greater Anglia’s Asset Management Director, said: "We would like to thank customers for their patience while we relocated the ticket office.

"Around 3.5 million people usually use the station every year, so we’re pleased to improve facilities for customers who are currently travelling and those who will travel again in the future."

Three years ago, Greater Anglia invested £2 million in a host of improvements including a complete refurbishment of the existing foyer and ticket hall to create more space during busy periods, the creation of a large airport-style waiting room as well as more comfortable seats with plug points for charging electronic devices

Additional ticket machines were installed and more shops and retail outlets including Greggs opened at the station.

The station forecourt was revamped, in partnership with Suffolk County Council and Ipswich Borough Council with a much-improved layout, including better walking routes for pedestrians, improved bus interchange facilities and better segregation of access between taxis and drop off/meet and greet facilities.