Rail passengers donate Easter treats to children in hospital

Monday, 6 April 2020

Kind-hearted rail passengers in Essex and Hertfordshire have donated Easter eggs to poorly children.

Easter donations

Passengers using Bishop’s Stortford, Harlow Town, Stansted Mountfitchet and Sawbridgeworth railway stations have donated hundreds of Easter treats for children at the Princess Alexandra Hospital in Harlow.

The donation was organised by service diamond Michael King and supervisor Lorraine Portnow, who are based at Harlow Town Station.

Service diamonds are tasked with finding ways to raise customer service standards across the rail network in East Anglia. Greater Anglia has identified 30 members of its staff as excellent role models who will coach their colleagues, generate ideas for improvement and communicate customer experience results and feedback.

Cathy Kirkland, Greater Anglia’s Assistant Area Customer Service Manager, said: "We would like to thank our very generous customers donating the Easter eggs and supporting the Easter egg drive.

"We care about the local areas which we serve and we’re very pleased to have collected so many treats for children who are in hospital over Easter."

Easter eggs donated by customers at Cambridge, Cambridge North and Ely stations have been offered to NHS staff using the stations, as a thank you for their dedication during the coronavirus emergency.

Greater Anglia is currently providing a revised rail service as part of the national effort to deal with the Coronavirus outbreak.

As part of an industry-wide response, the train operator is running a reduced service for essential journeys, for key workers such as NHS staff, emergency workers and carers.

The government has made it clear that public transport is for essential use only, so that key workers and our staff can practise social distancing and be safe on their journeys.

Passengers can claim refunds on advance tickets or unused season tickets. Full details can be found at www.greateranglia.co.uk.