Published on: Monday, 10 September 2012
Last updated: Wednesday, 5 October 2016
Greater Anglia has recognised employee Linda Campion for her excellent customer service which saw her score top marks in a recent ‘mystery shopping’ survey.
Linda is a familiar face at Burnham on Crouch station where she works in the ticket office assisting customers and providing information.
She scored 100% when she was assessed by a mystery shopper for her friendly, helpful manner and excellent rapport with customers.
Area Customer Service Manager, David Cameron, said of Linda’s perfect score, “Linda really is a star and delivers what I would call good old fashioned customer service. She knows many customers by name and I am always impressed by the friendly and helpful way she deals with people, with nothing being too much trouble. It is a pleasure to have her on our team.”
Customer service and quality standards at Greater Anglia stations are assessed on a regular basis. Linda achieved a top score of 100% when assessed as part of a recent mystery shopping exercise held during August.
Andrew Goodrum Greater Anglia’s Customer Services Director said: “Since the Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region. I am delighted that this training is having real benefits in practice and improving customer service in all aspects of our business.”