Our online booking system searches for the fastest services within three hours of the time requested. If there are few or no services available try changing your selected time by 15 or 30 minutes.
For example: you select a departure time of 10:00 for services between Oulton Broad South and London Liverpool Street. Services on this route are every two hours and there isn't one at 10:05, so the only one the system will show is the 11:05 service as this is the only one that appears in the three-hour window from 10:00 - 13:00.
If the search start time is changed to 10:15, then both the 11:05 and the 13:05 appear as these are both within the three-hour window from 10:15.
Our search logic helps free up capacity and maintains efficiency of the National Reservations Service (NRS) to process more searches.
NRS processes an estimated 120 million enquiries and 40 million transactions a year.
Discount or promotional codes
From time to time we may offer a discount on specific rail tickets purchased online. If this is the case we would normally promote this discount period by email. The email we send you will contain the promotional code you will need to use when booking your tickets online.
If you think you have been charged twice for one set of tickets please check with your bank in the first instance and then call our Web Support Team on 0870 333 4876.