Computer Queries

Do you use cookies?

We may collect and process anonymous information about your visit to our website, such as the browser you are using (e.g. Chrome, Internet Explorer), your operating system (e.g. Microsoft Windows, Macintosh), your IP address (a unique identifier for each connection to the internet) and your domain name (e.g. freeserve.co.uk, demon.co.uk). In doing this, we may install cookies to collect this information automatically and therefore does not require your input - the information is used to improve our facilities and to provide you with an optimum website.

We respect your privacy and will only use your information:

To log various usage and statistical information about your use of our facilities
To administer the website and gather broad demographic information about users of the site
To send you details of special offers, promotions, new products and services from Greater Anglia
To advise you of changes to our website
To improve our website, and to customise our website for you based on your demographics

Please check the privacy policy section of this website for more information.

I didn't receive a booking confirmation email, how do I know my tickets have been booked?

Booking confirmation

If you haven't received your booking confirmation email or missed the confirmation screen during the booking process

Check online by logging into My Account and clicking on Check your order status
Email our Web Support Team
Call our Web Support Team on 0870 333 4876

Why can't I see all train services for the whole day when I perform a timetable or ticket search?

Our online booking system searches for the fastest services within three hours of the time requested. If there are few or no services available try changing your selected time by 15 or 30 minutes.

For example: you select a departure time of 10:00 for services between Oulton Broad South and London Liverpool Street. Services on this route are every two hours and there isn't one at 10:05, so the only one the system will show is the 11:05 service as this is the only one that appears in the three-hour window from 10:00 - 13:00.

If the search start time is changed to 10:15, then both the 11:05 and the 13:05 appear as these are both within the three-hour window from 10:15.

Our search logic helps free up capacity and maintains efficiency of the National Reservations Service (NRS) to process more searches.

NRS processes an estimated 120 million enquiries and 40 million transactions a year.

Where can I get a promotional code?

Discount or promotional codes

From time to time we may offer a discount on specific rail tickets purchased online. If this is the case we would normally promote this discount period by email. The email we send you will contain the promotional code you will need to use when booking your tickets online.

I think I have been double charged, who should I contact?

If you think you have been charged twice for one set of tickets please check with your bank in the first instance and then call our Web Support Team on 0870 333 4876.