Computer Queries

We may collect and process anonymous information about your visit to our website, such as the browser you are using (e.g. Chrome, Internet Explorer), your operating system (e.g. Microsoft Windows, Macintosh), your IP address (a unique identifier for each connection to the internet) and your domain name (e.g., In doing this, we may install cookies to collect this information automatically and therefore does not require your input - the information is used to improve our facilities and to provide you with an optimum website.

We respect your privacy and will only use your information:

  • To log various usage and statistical information about your use of our facilities
  • To administer the website and gather broad demographic information about users of the site
  • To send you details of special offers, promotions, new products and services from Greater Anglia
  • To advise you of changes to our website
  • To improve our website, and to customise our website for you based on your demographics

Please check the privacy policy section of this website for more information.

Booking confirmation

If you haven't received your booking confirmation email or missed the confirmation screen during the booking process

Discount or promotional codes

From time to time we may offer a discount on specific rail tickets purchased online. If this is the case we would normally promote this discount period by email. The email we send you will contain the promotional code you will need to use when booking your tickets online.

Sign up to receive our latest offers and promotions

If you think you have been charged twice for one set of tickets please check with your bank in the first instance and then call our Web Support Team on 0870 333 4876.