Contact Us FAQs

Greater Anglia welcomes your enquiries, so please get in touch. We'd like to know what you think about Greater Anglia and would like to help you as quickly as possible, so please email, write to us or phone using the details below:

Email: [email protected]
Telephone: 0345 600 7245 (select option 8)



Opening hours: Monday - Saturday 08:00-20:00, Sunday 10:00-20:00, Bank Holiday Monday 09:00-18:00

Please don't send us images of passports, credit or debit cards, driving licences and bank statements or information which is personal to you.

If we do need further information from you to look into a complaint or enquiry then we will get in touch about what we need and how to send it to us.

Greater Anglia will try to address your comments and concerns in a fair and reasonable way in accordance with both the National Rail Conditions of Travel and our Passenger's Charter.

Please use the links below to access the Greater Anglia Passenger's Charter


Contact us

If you are travelling in a group of ten or more on Greater Anglia services please contact Greater Anglia Group Travel on 0345 600 7245 (select option 5) - open Monday to Friday 08:00 - 18:00.

Greater Anglia Group Travel
Corporate Sales
PO Box 23970

The benefits of booking through Greater Anglia Group Travel are:

  • Discounts are available for groups of ten people or more.
  • Luggage assistance can be arranged upon arrival and when changing to a connecting train or coach.
  • Advance bookings are available for connecting journeys on other train operators' routes.
  • Discounts are available on Underground tickets for groups travelling to or from London.
  • Group seating is offered wherever possible in reserved seats.

To buy tickets over the phone, call 0345 600 7245 (option 2).


For Business Travel Services, including Academic Passes, Club 50, JobTrack, Season Direct or Greater Anglia ticket machine refunds, please contact 0345 600 7245 (option 6).

Lines are open from 09:00-16:30 Monday to Friday (excluding bank holidays).

You can also write to us at:

Business Travel

Greater Anglia

The Hub

Colchester North Station

North Station Road

Colchester, Essex


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