Smart Swap FAQs
We aim to honour all requests within ten business days. Customers will receive regular communication once their request has been processed and when the Smart Card is ready for collection.
Customers are required to bring along their original season ticket, National Rail photo card and additional form of ID (bank card, drivers licence, passport, etc).
West Route: Cambridge, Great Chesterford, Audley End, Newport, Elsenham, Stansted Airport, Stansted Mountfitchet, Bishop’s Stortford, Harlow Mill, and Harlow Town.
North Route: Norwich, Diss, Stowmarket, Ipswich, Manningtree, Colchester, Colchester Town, Wivenhoe, Frinton-on-Sea, Clacton-on-Sea, Marks Tey, Kelvedon, Braintree, Witham, Hatfield Peverel, Chelmsford, Ingatestone and Liverpool Street.
South East Route: Billericay, Wickford, Rayleigh, Hockley, Rochford and Southend Victoria.
We will aim to increase the participating stations list depending on customer demand.