Smart Swap FAQs

We aim to honour all requests within ten business days. Customers will receive regular communication once their request has been processed and when the Smart Card is ready for collection.

We currently offer Smart Swap at our larger stations which include:

West Route: Cambridge, Audley End, Stansted Airport, Bishop’s Stortford, Harlow Town.

North Route: Norwich, Diss, Stowmarket, Ipswich, Manningtree, Colchester, Colchester Town, Wivenhoe, Clacton-on-Sea, Marks Tey, Kelvedon, Braintree, Witham, Chelmsford, Ingatestone and Liverpool Street.

South East Route: Billericay, Wickford, Rayleigh, Hockley, Rochford and Southend Victoria.

​We will aim to increase the participating stations list depending on customer demand.

Customers are required to bring along their original season ticket, National Rail photo card and additional form of ID (bank card, drivers licence, passport, etc).