Tickets

Annual Gold Card Season Ticket Changes 2015

Annual Gold Card Season Ticket discount benefits changed from 2 January 2015. Annual Gold Card Season Ticket discount benefits now include:

  • 1/3 off Standard and First Class Anytime and Off-Peak fares for yourself and up to three adults
  • 60% off child fares
  • Discounted tickets now valid from 09:30 Monday to Friday and any time at the weekend or on public holidays
  • Extended Gold Card area
  • Get a Railcard for £10 for you or a friend

Please note there are no changes to your Annual Season ticket or Annual Travelcard.

Terms and conditions apply, for detail visit nationalrail.co.uk/goldcard

When you buy an Annual Season Ticket or Annual Travelcard for travel within the defined area (or for certain journeys beyond the boundary) your ticket is automatically issued as a Gold Card.

You are automatically entitled to a Gold Card when you buy an Annual Season Ticket or Annual Travelcard at a station within the Gold Card area and either the departure station, destination station or both are within the Gold Card area.

Which stations are covered by the Gold Card area?

On Greater Anglia, the entire network, including the Stansted Express, is now in the Gold Card area with the exception of stations on the Ely to Peterborough line (Manea, March, Whittlesea and Peterborough). This means that all stations in Norfolk and Suffolk are now in the Gold Card area!

Gold Card discounts are available on other Train Companies' routes as shown below:

  • c2c - all routes
  • Chiltern - all routes (London Marylebone to Aylesbury and Banbury and now through to Stratford-upon-Avon, Birmingham and Kidderminster)
  • CrossCountry - Stansted Airport to Cambridge and Ely, also Bournemouth, Southampton and Guildford to Reading and Banbury
  • East Midlands Trains - London St Pancras to Bedford, also Norwich to Ely
  • Great Western Railway - London Paddington and Reading to Basingstoke, Bedwyn, Oxford, Banbury and Worcester, also Yeovil Pen Mill to Weymouth
  • Gatwick Express - London Victoria to Gatwick Airport (also evening peak service extensions to Brighton)
  • Great Northern/Thameslink - all routes except Huntingdon to Peterborough
  • Heathrow Express and Heathrow Connect from London Paddington to Heathrow
  • London Midland - London Euston to Northampton and now through to Birmingham and the West Midlands and as far north as Stafford and Shrewsbury (also including Arriva Trains Wales from Birmingham to Shrewsbury)
  • London Overground - all routes
  • Southeastern - all routes including High Speed 'Javelin' services
  • Southern - all routes
  • South West Trains - all routes including to and from the Isle of Wight.

Please note that Gold Card discounted tickets are not valid on Virgin Trains or East Coast services, or on any other Train Company not listed above.

Your Gold Card acts as a Railcard giving discounts on other rail journeys for yourself and others after 09:30 Monday - Friday and all day at weekends and on Bank Holidays. These include:

  • 1/3 off Standard and First Class single and return tickets on participating train company services within the Gold Card area
  • Up to three additional adults aged 16 or over travelling with you each get 1/3 off as well
  • Up to four children aged between 5-15 pay just 40% of the child fare
  • 1/3 off a London Zones 1-6 Off-Peak Day Travelcard
  • 1/3 off Oyster Off-Peak Pay as you go single fares and Oyster Off-Peak daily price caps on National Rail, London Underground and Docklands Light Railway services in Greater London (apply at a London Underground station for the Gold Card discount to be applied to your Oyster card). This discount applies to the Gold Card holder only.

You may, however, not be eligible...

Regrettably, some of our Annual Season Tickets are not eligible to be issued as Annual Gold Cards or Gold Travelcards. These include:

  • Child rate tickets
  • Tickets issued to holders of Transport for London '16-18' and '18 + Student' Oyster Photocards
  • Privilege Season Tickets
  • Annual Season Tickets issued under the Cambridge Travel for Work scheme

Your Gold Card will cost the same as a regular Annual Season Ticket.

Use our Season Ticket calculator to find out how much your Gold Card will cost.

Our journey planner provides itineraries with estimated times to change trains already taken into consideration. The times we use are based on recommendations by the rail industry and are individually calculated for each station.

If you are purchasing an Anytime, Off-Peak or Super Off-Peak ticket you are not obliged to take a particular train. With an Anytime ticket you can take any train during the validity of your ticket. With an Off-Peak or Super Off-Peak ticket you can take any train which is permitted by that ticket type.

If you are purchasing an Advance ticket, you only have a binding reservation on the booked train on the reserved leg of the journey (i.e. where a seat or train reservation is provided). You may catch any reasonable connecting service on a through booking. For example on a journey on an Advance ticket booked through from Enfield Town to Great Yarmouth, the journey from Enfield to London is not reserved, and you may wish to catch an earlier train than that suggested, to allow more time at Liverpool Street. The journey from London to Norwich is reservable, and you will have a binding reservation and must catch the booked train. Trains from Norwich to Great Yarmouth are not reserved and you may take any one on that day to complete your journey.

If your connecting service is delayed, so in the above example the Enfield Town to London service shown in the booking, and you miss the booked reservable service, you will be permitted to travel on the next available service. We will not be able to provide a seat reservation and we cannot guarantee a seat in these circumstances.

Children under 5

Up to two children under 5 can travel free of charge with each fare paying passenger. Any additional children under 5 will need a child-rate ticket. Please keep in mind that children under 5 without tickets will not have a seat reservation so may have to stand or sit on your knee if the train is busy. If you are travelling on a reservable service such as London to Norwich and wish to have a seat reservation for any children under 5 you will need to purchase a child-rate ticket for each child.

Children aged between 5-15

Children aged between their 5th and 15th birthdays on the actual date of travel receive a 50% discount on almost all fares.

Exceptions include:

  • Off-Peak One Day Travelcards within London. There is only one child flat fare on any Off-Peak One Day Travelcard within London. This is applied to a Zone 1-6 Travelcard.
  • On the lines between London Liverpool Street and Seven Sisters/Tottenham Hale/Walthamstow Central/Stratford, up to four accompanied children under 11 can travel at any time with each fare-paying adult. This is a Transport for London concession originating on the London Underground which also applies on all London Overground services, the Greater Anglia services listed above and on a few other routes, such as Upminster to Fenchurch Street, which run parallel to a London Underground line.
  • Child rate season tickets can run on after the child's 16th birthday, but must expire a maximum of four months after the 16th birthday. Child rate Travelcards purchased with an '11-15' Oyster Photocard must expire no later than the expiry date on the Photocard.

One of the cheapest ways to purchase a child ticket is by using a Family & Friends Railcard. This gives a 34% discount on adult fares and a 60% discount on child fares when travelling together. The minimum group size for a Family & Friends Railcard party is one adult and one child. If the only child in the group is aged under 5 a discounted Child's ticket may be purchased to allow the purchase of discounted Adult tickets.

To find out more visit www.familyandfriends-railcard.co.uk

Off-Peak Restrictions on Greater Anglia tickets

All time restrictions on Off-Peak and Super Off-Peak tickets apply on Mondays to Fridays only, except Bank Holidays. You can use them at any time at weekends and on Bank Holidays.

All Off-Peak Day and Super Off-Peak Day Single and Return tickets can only be used on the day of travel, or up to 04:29 the next morning, by which time all travel must have been completed. You may break your outward or return journey on Greater Anglia services at any intermediate station along the line of route on which your ticket is valid, provided you complete all your travel within the permitted time.

If you are unable to complete your journey on an Off-Peak Single or the outward portion of an Off-Peak Return ticket within the time permitted, you may resume your journey on the following day. Time restrictions still apply on the second day, unless it is a weekend or Bank Holiday. For example, if you are travelling from London to Sheringham after 21:00, by the time you get to Norwich the last Sheringham train will have departed. You may resume your journey on any off-peak service to Sheringham the following day. Please note this condition does not apply to Off-Peak Day Singles or Returns.

Off-Peak Singles and Returns (Returns valid for one month)

To London (and back)

Off-Peak Single and Return tickets to and via London are available for travel on any train due to arrive in London Liverpool Street at or after 10:00. The return journey can be made on any train booked to leave London Liverpool St before 16:29 or after 18:34. These restrictions also apply to Off-Peak tickets to Stratford (arrive at or after 09:50, not to depart between 16:26 and 18:41), Seven Sisters (arrive at or after 09:40, not to depart between 16:45 and 18:49) and Tottenham Hale (arrive at or after 09:40, not to depart between 16:41 and 18:40). These restrictions also apply to intermediate stations between Seven Sisters/Tottenham Hale and Liverpool St, determined by the arrival/departure time of the trains used at Liverpool Street.

From London (and back)

Off-Peak Single and Return tickets from London are available for travel on trains due to depart London Liverpool Street at or after 09:30 (from Stratford 09:37, Tottenham Hale and Seven Sisters 09:41). On the return journey to London, Off-Peak Returns cannot be used on trains booked to arrive in London Liverpool Street before 10:00. There are no evening restrictions when travelling towards London.

Outside London

Off-Peak Single and Return tickets for Greater Anglia journeys wholly outside London are generally available at or after 09:00 although some journeys may have different restriction times. Please enquire at a staffed Greater Anglia station or check our Journey Planner for ticket validity for the journey you would like to make.

Off-Peak Day Singles and Returns

To London (and back)

Off-Peak Day single and return tickets to and via London are not available for travel on trains due to arrive in London Liverpool Street before 10:00. There are no evening peak restrictions on the return journey from or via London.

This restriction also applies to Off-Peak Day tickets to Stratford, Seven Sisters, Tottenham Hale and intermediate stations to London, although the validity is determined by the arrival time of the train in Liverpool Street.

From London (and back)

Off-Peak Day single and return tickets from London Liverpool Street and all Greater Anglia stations in Zones 2-6 to Greater Anglia stations outside Greater London are available for travel on trains due to depart the station of departure at or after 09:30. There are no return restrictions on these tickets.

Outside London

Off-Peak Day single and return tickets for journeys wholly outside London are generally available at or after 08:45 although some journeys may have different restriction times. The latest time restriction on Off-Peak Day tickets on the Greater Anglia network is not before 09:30. Please enquire locally or check our Journey Planner for ticket availability for the journey you would like to make.

Within London

Fares within Greater London are priced on a zonal basis and are agreed between all the train companies in London and Transport for London. No Off-Peak Day tickets are offered except the One Day Travelcard, which is valid after 09:30. For the cheapest Off-Peak fares, Oyster Cards offer Off-Peak prices on Pay as you go journeys after 09:30 but not between 16:00 and 19:00.

Super Off-Peak Day Singles and Returns

To London (and back)

Super Off-Peak Day single and return tickets to and via London are not available for travel on trains due to arrive in London Liverpool Street before 12:00. Return journeys from London are not permitted on trains booked to leave Liverpool Street between 15:59 and 19:01 inclusive.

From London (and back)

Super Off-Peak Day single and return tickets from London are available on any train departing after 12:00, but not between 15:59 and 19:01 inclusive. There are no restrictions on the return journey to London.

Outside London

Super Off-Peak Day single and return tickets for journeys that do not involve London are available on any train due to depart after 12:00. There are no evening restrictions on the outward or return journey.

If you've left us a contact number then we will try to contact you to arrange delivery.

If we are unable to contact you and the courier is unable to leave the tickets with somebody, the courier will attempt to deliver at a later time.

Train tickets can be used by anyone even though certain tickets will have the name of the traveller or person who booked the tickets printed on them.

When you are making a booking you can request that the tickets are sent to a different UK address.

If you do purchase tickets for someone else please note that enclosed with the tickets will be the sales receipt. This shows the last four digits of the credit card as well as the purchase price.

For Self Service collection please remember that the credit/debit card used to make booking is required along with the Ticket Collection reference provided when the booking was made.

Fare names across the national rail network fall into one of four ticket types. The names best describe when you can buy or use a ticket, making it easier for you to buy the best value ticket for your journey.

Question Advance Anytime/Anytime Day Off-Peak/Off-Peak Day Super Off-Peak Day
When can I buy my ticket? Bookable until 23:59 on the day before travel Booked in advance or purchased on the day of travel Booked in advance or purchased on the day of travel Booked in advance or purchased on the day of travel
Class of ticket offered? Standard or First Class Standard or First Class Standard and limited First Class availability Standard only
Single and Return available? Single only (combine two singles for a return trip) Yes Yes Yes
When can I use this ticket? Must travel on date and time specified on ticket Anytime: Out: within five days
Return: within one month
Anytime Day: Out and Return on date specified
Off-Peak: Out: on Off-Peak trains on date specified
​Return: within one month
Off-Peak Day: Out and return on Off-Peak trains on date specified
Out and return on Super Off-Peak trains on date specified
What trains can I use this ticket on? Only on the train specified on ticket and appropriate connecting services Any train(s) on the permitted route Any Off-Peak train(s) on the permitted route Any Super Off-Peak train(s) on the permitted route
Is the ticket refundable? No Yes (minus admin fee) Yes (minus admin fee) Yes (minus admin fee)
Can date/time of ticket be changed? Yes (with admin fee) Yes (with admin fee) Yes (with admin fee) Yes (with admin fee)
Discounts Yes - Child and most Railcards Yes - Child, Railcard and GroupSave* Yes - Child, Railcard and GroupSave* Yes - Child, Railcard and GroupSave*

On the only or last day of validity of a ticket, it can be used until 04:29 on the following morning, by which time all travel must be completed, except on Off-Peak Singles and the outward halves of Off-Peak Returns when, if the journey cannot be completed on the first day, the journey may be completed on the second day at Off-Peak times. All travel must be completed by 04:29 on the day after the second day. Please note the concession about travellling on the second day of validity applies to Off-Peak tickets, not Off-Peak Day tickets.

* Railcard and GroupSave restrictions apply at certain times of the day

Delivery options available are based on how far in advance you book and your postcode.

  • Self Service Ticket Machine (free): will be ready for collection two hours after ordering.
  • 1st Class Post (free): tickets ordered before 14:00 will be dispatched the same day. During any Royal Mail disruption we will only be offering post as an option where travel is at least ten days after booking date.
  • Next Day Delivery (£7.50): Tickets ordered before 15:00 will be delivered by 13:00 the next working day, (Monday to Friday excluding Bank holidays). Orders placed on Saturday or Sunday are fulfilled on Monday and delivered on Tuesday.

Yes, if your tickets are being delivered by post then a receipt will be enclosed with them.

If collecting from a Self Service Ticket Machine the receipt will be printed with the tickets.

If you are purchasing tickets from the ticket office a separate receipt will be printed for you on request. This is in addition to any credit/debit card receipt.

As VAT is not payable on train tickets, we do not issue VAT receipts.

No. On many shorter journeys, only day return tickets are available. If you wish to purchase a ticket going out on one day and back on another for a short journey where no period return is available, we advise you to buy two singles.

Greater Anglia is an impartial retailer and sells train tickets on behalf of all Train Operators. Any complaints about delayed trains should be directed to the company which operated the delayed service.

If you have an Advance ticket and you are delayed on a connecting service and miss your reserved service, you will be allowed to travel on a later service, although no seat reservation will be provided and a seat cannot be guaranteed. This applies for journeys involving any combination of Train Companies.

On some journeys two or more possible routes exist (e.g. one via London and one avoiding London). In these cases you will often see two or more tickets with the same name and different prices. The difference in price reflects different journey lengths or times.

Train tickets can be used by anyone even though certain tickets will have the name of the traveller or person who booked the tickets printed on them.

When you are making a booking you can request that the tickets are sent to a different UK address.

If you do purchase tickets for someone else please note that the sales receipt will be enclosed with the tickets . This shows the last four digits of the credit card as well as the purchase price.

For Self Service ticket collection please remember that the credit/debit card used to make booking is required along with the Ticket Collection reference provided when the booking was made.

GroupSave entitles groups of 3-9 adults travelling together off peak to recieve a 1/3 off all our fares. What's more, there's no need to book in advance. You can just turn up, ask for GroupSave and go.

GroupSave is available on the entire Greater Anglia network, including Stansted Express, and also on the services of c2c, Chiltern Railways, First Capital Connect, Great Western Railway, London Midland, London Overground, SouthEastern, Southern and South West Trains. There is also limited availability on East Midlands Trains (not on main line services to and from London) and ScotRail.

GroupSave reductions are available at the same times as undiscounted Off-Peak and Super Off-Peak tickets. On Greater Anglia services, for Off-Peak tickets this will be no later than 09:30 (earlier in the case of long-distance journeys to London and for journeys not involving London). Evening ticket restrictions which apply to undiscounted tickets also apply to tickets with GroupSave reductions. Evening ticket restrictions generally only apply to Super Off-Peak journeys from London (to all destinations) and to longer-distance Off-Peak journeys from London (to Ipswich and beyond). Other Off-Peak tickets from London do not have evening peak restrictions. Off-Peak and Super Off-Peak tickets for journeys on Greater Anglia services not involving London do not have evening peak restrictions. If you are in any doubt, please enquire.

Occasionally additional restrictions are applied on the validity of GroupSave discounts, particularly on some other Train Companies' services during special events - you should click here to see if any restrictions affect your intended travel date and route.

Passengers must travel together at all times for the tickets to be valid.

You must carry your ticket with you when you are travelling on our trains or are on our platforms, and show it to our staff when requested. Your ticket is a valuable document and you should treat it with care. We do not undertake to replace lost tickets.

If you have a ticket purchased with a Railcard discount, you must carry your Railcard with you and show it alongside the ticket when we ask to see your ticket. A ticket with a Railcard discount is not valid unless the Railcard is shown with the ticket. If you cannot show a Railcard you will have to buy a completely new full-fare ticket.

If you have an Advance ticket, this will have a reservation coupon for a particular train as well as the actual ticket. You must present both the ticket and reservation on the train when requested by our staff.

If you have a Season Ticket and you have forgotten to bring it with you, you must buy a ticket for the journey you are making. You can claim a refund for these tickets up to a maximum of twice in any 12 month period. It is free the first time, but an admin charge of £10 will be payable for the second time.

If you cannot show a ticket when requested by our staff on a train or at a station, you may be charged a Penalty fare. This does not apply on our Rural services radiating out from Ipswich and Norwich, or on the Sudbury or Southminster branch lines. It also does not apply where the ticket office was closed and no Permit to Travel or ticket machine was available.

London Day Travelcards are valid for travel within the zones shown on the ticket on the services of:

  • London Underground
  • London Overground (National Rail services operated on behalf of Transport for London)
  • Docklands Light Railway
  • London Buses. Any Travelcard valid in any zone is valid on any scheduled London Bus service displaying the TfL 'roundel' logo, including those services that run across the Greater London boundary
  • London Tramlink (in the Croydon/Wimbledon/Beckenham area), where your Travelcard includes Zone 3, 4, 5 or 6
  • National Rail train companies operating in Greater London (excluding Heathrow Connect between Hayes & Harlington and Heathrow, Heathrow Express, and Southeastern High Speed services ("Javelin") between London St Pancras, Stratford and beyond)
  • Scheduled Riverboats at 1/3 off the normal fare. Just show your Travelcard (or Oyster card with a Travelcard on it) at the time of travel
  • The Emirates Air Line (the cable car from North Greenwich to the Royal Docks) at a discounted fare

Except on London Buses, your Travelcard must be valid for all the zones through which you are travelling.

How can I change my ticket?

There is a £10.00 admin fee for any changes to tickets and refunds.

Changing the time or date of travel depends on the ticket type you purchased.

  • Advance - Changes can be made to time and date
  • Anytime - Changes can be made to date. Time of ticket is flexible, no change required
  • Off-peak / Super Off-peak - Changes can be made to date. Time of ticket is flexible (but restricted to Off-peak and Super Off-peak times) so no change required

Changes of Journey cannot be made online. If you have purchased your ticket online and wish to make a change to your journey please call our customer support team on 0345 600 7245, 7 days a week, 08.00am to 10.00pm.

Changes to tickets require the refunding of your original ticket and the rebooking of a new ticket. Refunding of your original ticket can take up to 15 days.

There is a £10.00 administration fee charged for making any changes to tickets or refunds, in addition to any difference in the cost of the new ticket.

At the station

This process can also be completed at the majority of stations. At the station you will still be required to pay for any difference in ticket prices in addition to an administration fee.

Never wait till the last minute if you need to change your ticket no matter if you are booking through our call centre or at the station.

If you require any assistance with a booking made with Greater Anglia please call our Web Support Team on 0870 333 4876.

When you buy a ticket online you will be given a Ticket Reference number which you need when collecting your tickets. This reference is displayed:

  • In the booking confirmation email we send you.
  • By logging into My Account and clicking on "Check your order status".

Note: The credit/debit card used to make the booking is required when collecting the ticket at the station.