Book assistance for your journey.
Please book assistance a minimum of 12 hours before you travel. If your journey goes beyond our network and includes travel on other train operators' services, please book 24 hours before travelling so we can meet their notice period requirements. Our opening hours are 08:00-18:00 Monday to Friday.
You can book:
- Online using this form
- By phone: 0800 028 28 78
- From a mobile: 0345 600 7245
- Textphone and minicom: 18001 0800 028 28 78
if you're calling after 6pm for assistance the next day or at the weekend for travel on Monday or Sunday, please call 0800 0223720.