Passenger Assist Booking Form

Book assistance for your journey.

Please book assistance a minimum of 12 hours before you travel. Sometimes it may not be possible to book in advance, in which case assistance will be available from stationed staff.

Passenger assistance may change from pre-pandemic assistance to maintain social distancing. Some of the changes include:

  • Making sure that members of staff only make contact with passengers when it is absolutely necessary.
  • Reminding customers in wheelchairs that they need to face forward whenever possible.
  • Staff making sure that unless support is required, they are at least 2m away from customers whenever possible.
  • Staff making sure that they wipe the handles and brakes on the chair before and after they have made contact with them.

If your journey goes beyond our network and includes travel on other train operators' services, please book 24 hours before travelling so we can meet their notice period requirements. The assisted travel opening hours is currently 08:00-20:00 Monday to Friday and 09:00-17:00 on weekends.

You can book:

  • Online using this form
  • By phone: 0800 028 28 78
  • From a mobile: 0345 600 7245
  • Textphone and minicom: 18001 0800 028 28 78

If you're calling or making an online request outside of these times for travel the next day only, please call 0800 0223720.

Book assistance online

Do you agree for your personal and journey data to be gathered and held within the Passenger Assist booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf?

Passenger Assist booking system - check box

If you do not wish for your data to be held, we can still try our best to make arrangements for your assistance, but cannot guarantee it, as we will not be able to contact you should there be anything unclear in your request, or if alternative arrangements need to be made due to an unmanned or inaccessible station. We will also be unable to advise you of any disruption and/or engineering works that may affect your journey.
Your contact details
Getting to and from the station
Have you booked your tickets on the Greater Anglia website?

Have you booked your tickets on the Greater Anglia website? *

Outward journey
If you didn’t book on our website, please confirm your journey details so that we can best assist you.
:
Return journey (if applicable)
:
Your needs
If you need to talk to us about arranging further assistance please call 0800 028 28 78 (free of charge). See opening hours near top of page.

Do you have an assistance dog?

Do you use a white cane?

Do you need to use a ramp to board the train?

Some stations provide a buggy service. If this service is available at any of the stations you are travelling from, would you like the use of a buggy?

Do you travel in a wheelchair or a scooter?

Does your wheelchair/scooter fold?

Is your wheelchair/scooter 70cm wide by 120cm long or smaller?

Do you require help with your luggage?

Do you need the use of lifts?

Greater Anglia news and offers check box

We’d love for you to be the first to hear about special offers and services from Greater Anglia. We’ll always treat your personal details with respect and will never sell it to 3rd parties. You can see more details in our Privacy Policy. You can unsubscribe easily at any time.

Research checkbox

From time to time we need to share Passenger Assist data with the Rail Regulator and their research suppliers to conduct research in order to drive customer journey improvements. Do you agree to be contacted regarding your experience?