Disabled Assistance

Book assistance for your journey.

Please book assistance a minimum of 12 hours before you travel. If your journey goes beyond our network and includes travel on other train operators' services, please book 24 hours before travelling so we can meet their notice period requirements. Our opening hours are 08:00-18:00 Monday to Friday.

You can book:

  • Online using this form
  • By phone: 0800 028 28 78
  • From a mobile: 0345 600 7245
  • Textphone and minicom: 18001 0800 028 28 78

if you're calling after 6pm for assistance the next day or at the weekend for travel on Monday or Sunday, please call 0800 0223720.

Book assistance online

Do you agree for your personal and journey data to be gathered and held within the Passenger Assist booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf?
If you do not wish for your data to be held, we can still try our best to make arrangements for your assistance, but cannot guarantee it, as we will not be able to contact you should there be anything unclear in your request, or if alternative arrangements need to be made due to an unmanned or inaccessible station. We will also be unable to advise you of any disruption and/or engineering works that may affect your journey.
Your contact details
Getting to and from the station
Tickets
Outward journey
If you didn’t book on our website, please confirm your journey details so that we can best assist you.
:
Return journey (if applicable)
:
Your needs
If you need to talk to us about arranging further assistance please call 0800 028 28 78 (free of charge) Monday to Sunday 08:00-20:00.
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From time to time we need to share Passenger Assist data with the Rail Regulator and their research suppliers to conduct research in order to drive customer journey improvements. Do you agree to be contacted regarding your experience?