Customer notice: do not travel unless your journey is absolutely essential
Greater Anglia is providing an emergency rail service as part of the national effort to deal with the current public health crisis.
Last update: Friday, 27 March 2020 at 16:32
As part of an industry-wide response, we are running a reduced service for essential journeys, for key workers such as NHS staff, emergency workers and carers.
The government has made it clear that public transport is for essential use only, so that key workers and our staff can practise social distancing and be safe on their journeys. If you are not one of these workers and your journey is not essential, please do not travel.
Passengers can claim ticket refunds on advance tickets or unused season tickets, and we ask for your patience while our customer teams work hard to meet demand.
We thank our staff for their courage and dedication, and we thank our passengers for their co-operation during these most challenging of times.