Contact Assisted Travel Team

Greater Anglia actively welcomes customers with restricted mobility or who need extra help and we will do our best to assist.

UPDATE: Due to the ongoing coronavirus situation the assisted travel support centre is closed at weekends. Please call us Monday to Friday between 08:00-18:00 weekdays and 09:00 – 17:00 at weekends on 0800 028 2878 (free of charge) or via Textphone and Minicom: 18001 0800 028 2878. If your making an assisted travel query outside of these times and for next day travel only please call 0800 0223720.

We support the rail industry Passenger Assist scheme and our employees will be happy to help you book your journeys for anywhere on the national network.

Our Making Rail Accessible leaflet details the services we offer. This is available on our website, at staffed stations or from our Contact Centre. It is available in various formats (such as large print) on request.

Customers can request assisted travel through our assisted travel contact form. Please give a minimum of 12 hours' notice.