Disabled People's Protection Policy

We have developed this Disabled People’s Protection Policy (DPPP) to set out the procedures and policies that Greater Anglia has in place to help people with a disability and customers requiring assistance with boarding and alighting from the train.

We recognise that all customers will benefit from changes to make the railway more accessible and our aim is to make continuous improvements to the accessibility of our services and stations for all of our customers.

Our DPPP is a condition of our operating licences and has been approved by the Office of Rail and Road (ORR). We review it on an annual basis and any changes are consulted with key stakeholders and approved by the ORR.

Please download guides to our policies below:

Contact us

To obtain our accessible travel policy in an alternative format, or if you have any comments or feedback please contact us via


If you'd like to speak with us please call: 0345 600 7245 (option 7)