Passenger Assist

Passenger Assist is a national booking system supported by all train companies which enables disabled and older customers to discuss and book their assistance requirements in advance of their journey. We can help with all aspects of your journey such as:

  • Planning your journey, choosing the best trains, times, tickets
  • getting on and off the train (including providing ramps, sight guidance etc)
  • moving between platforms and around the station
  • purchasing tickets
  • assisting with your luggage
  • advising what facilities are available on board and at the stations.

Passenger Assistance, information and booking

  • Tel: 0800 028 2878 (free from landlines)
  • Text Type: 18001 0800 028 2878
  • From a mobile: 0345 600 7245
  • Email: [email protected]

If the assistance you book is not met then you may be entitled to redress. Please contact us at the address below with details of your claim and booking reference
email: [email protected]
Tel: 0345 600 7245 (Option 8)
Type Text: 18001 0800 028 28 78