Bury St Edmunds
Bury St Edmunds (BSE)
Station Hill
Bury St Edmunds
Suffolk
IP32 6AD
View live departures / arrivals
Staffing level | Full time |
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CCTV | Yes |
Ticket office opening times |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Top up Oyster cards here | No |
Use Oyster cards here | No |
Smartcards issued here | Yes |
Top up Smartcards here | Yes |
Validate Smartcards here | No |
Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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Left luggage | No |
Left luggage contact details | |
Lost property opening times |
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Lost property contact details |
First class lounge opening times | No |
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Seated area available | Yes |
Waiting room opening times | Yes |
Trolleys available | No |
Station buffet available | Yes |
Station buffet information | Coffee shop on platform 2, vending machine |
Toilets available | Yes |
Toilets information | The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only |
Baby changing facilities available | No |
Showers available | No |
Telephones available | Cards and Coins |
WiFi available | Yes |
WiFi information | Find WiFi Hotspots around Bury St Edmunds station |
Web kiosk | No |
Post box available | Yes |
Tourist information office available | No |
ATM available | Yes |
Bureau de change available | No |
Shops available | Yes |
Shops information | Barbers |
Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
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Helpline opening times |
Note: 08:00 - 20:00 |
Helpline contact details | Note: 0800 028 28 78 |
Customer help points available | Yes |
Customer help points information | Help points available on the concourse, and on platforms 1 and 2. |
Staff help information | Assistance at this station is provided by station staff during operational hours or an onboard member of staff during train operating hours. Booking is recommended |
Staff help opening times |
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Induction loop available | Yes |
Accessible ticket machines available | Yes |
Accessible booking office counter available | Yes |
Ramp for train access available | Yes |
Accessible taxis information | Details of nearest taxis are shown on station information poster |
National key toilets available | Yes |
Step free access coverage | Whole station |
Step free access information | This station has step free access to both platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
Ticket gates exist | No |
Impaired mobility set down available | No |
Wheelchairs | No |
Cycle storage available | Yes |
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Cycle storage number of spaces | 24 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | Yes |
Cycle storage location | At station entrance and on both platforms |
Cycle storage types |
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Car park 1 | Station Car Park |
Car park 1 operator | National Car Parks Ltd |
Car park 1 spaces | 23 |
Car park 1 opening times |
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Car park 1 charges |
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Car park 1 contact details | |
Rail replacement information | Substitute bus services stop at the Bus stop on station forecourt |
Bus services available | Yes |
Bus services information | Bury St Edmunds is a PlusBus location click here to see the PlusBus map |