Bury St Edmunds

Bury St Edmunds at a glance

Address:

Bury St Edmunds station
Station Hill
Bury St Edmunds
Suffolk
IP32 6AD

Ticket office:


  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
Load stations
Last updated:
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Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times
No
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage

Available: No

Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room

The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).

  • Monday to Friday: 05:45 - 18:15
  • Saturday: 06:50 - 17:30
  • Sunday: 08:15 - 15:00
Station buffet

Coffeelink

Self-service vending machine providing cold drinks and snacks

Yes
Toilets
Yes

The male, female, and accessible toilets are located in the station building and are accessed from Platform 2 (for trains towards Stowmarket and Ipswich). The accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:45 - 18:15Saturday 06:50 - 17:30Sunday 08:15 - 15:00

Baby changing facilities
No
Wifi
Yes
Post box
Yes
ATM machine
Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
  • By using one of the Help Points at this station
  • Monday to Saturday: 05:45 - 19:15
  • Sunday: 08:00 - 16:00
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
Yes
Step free access

This station has step-free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is at the Gateline (during staffing hours), or alternatively on the platform.

Ticket gates

Bury St Edmunds station has Secure Station Acreditation

Yes
Impaired mobility set down available
No
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 101
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Per hour: £1.00
  • Daily: £44.00
  • Weekly: £17.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: https://www.ncp.co.uk/find-a-car-park/car-parks/bury-st-edmunds-stn-g-anglia/

Onward travel

Bury St Edmunds is a PlusBus location click (http://www.plusbus.info/sites/default/files/pdfs/Bury St Edmunds.pdf) to see the PlusBus map

Cycle storage available Yes
Cycle storage spaces 24
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

At station entrance and on both platforms

Cycle storage types
  • Compounds
  • Lockers
  • Stands
Rail replacement information

Rail replacement bus services pick up and drop off at the bus stop on the station forecourt.