Braintree Freeport
Braintree Freeport (BTP)
Braintree Freeport station
Chapel Hill Retail Park
Braintree
Essex
CM77 8YH
Chapel Hill Retail Park
Braintree
Essex
CM77 8YH
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| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | On the platform |
|---|---|
| Ticket office opening times | No |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected on Smartcard at this station |
| Penalty fares | Applicable Operators: Greater Anglia |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | No |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | No |
| WiFi available | No |
| WiFi information | Find WiFi Hotspots around Braintree Freeport station |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | The station is next to the Braintree Freeport Designer Village shopping centre |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Staff help information | This station is unstaffed and served by a driver only operated train. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Alternative journey options are from Braintree or Witham. Booking is recommended |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | No |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | Single platform station. This station has step free access to platform. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 There is no assistance meeting point. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 8 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage location | Within station, concourse |
| Cycle storage types |
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| Rail replacement information | Substitute bus services stop at bus stop at the station entrance |