Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
If you’re travelling to Braintree Freeport station, please travel in the front six coaches of the train. This is for trains with 10 coaches only as the doors on the last four coaches will not open at Braintree Freeport.
If you’re travelling from Braintree Freeport station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
Braintree Freeport (BTP)
Chapel Hill Retail Park
|Ticket office information||On the platform|
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Tickets can be collected on Smartcard at this station|
|Penalty fares||Applicable Operators: Greater Anglia|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||No|
|Station buffet available||No|
|Baby changing facilities available||No|
|WiFi information||Find WiFi Hotspots around Braintree Freeport station|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
The station is next to the Braintree Freeport Designer Village shopping centre
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Staff help information||This station is unstaffed and served by a driver only operated train. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Alternative journey options are from Braintree or Witham. Booking is recommended|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||No|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||No|
|Step free access coverage||Whole station|
|Step free access information||
Single platform station. This station has step free access to platform.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
There is no assistance meeting point.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||8|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||No|
|Cycle storage location||
Within station, concourse
|Cycle storage types||
|Rail replacement information||Substitute bus services stop at bus stop at the station entrance|