Bures
Station message
This station has step free access to the single platform for trains towards both Marks Tey and Sudbury, but access is via a slope which is quite steep. As the station is not staffed, wheelchair users may wish to consider bringing a companion along to assist them getting to or from the platform.
Bures (BUE)
The Paddocks, off Station Hill
Bures
Suffolk
CO8 5HS
View live departures / arrivals
| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times | No |
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details | URL: https://www.greateranglia.co.uk/travel-information/your-journey/lost-property |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | No |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | No |
| WiFi available | No |
| WiFi information | Find WiFi Hotspots around Bures station |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Help points at this station can be found at the following location(s):
|
| Staff help information | This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform, next to the yellow boarding ramp. |
| Staff help opening times | Yes |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| Nearest stations with more facilities |
|
| National key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | This station has step free access to the single platform for trains towards both Marks Tey and Sudbury, but access is via a slope which is quite steep. As the station is not staffed, wheelchair users may wish to consider bringing a companion along to assist them getting to or from the platform. This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform, next to the yellow boarding ramp. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 4 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | No |
| Cycle storage location | There are two cycle stands to the far left of the station car park, just next to the ramped entrance to the station. |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 22 |
| Car park 1 opening times |
|
| Car park 1 charges |
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| Car park 1 contact details | Telephone: 0345 050 7080 URL: https://www.ncp.co.uk/find-a-car-park/car-parks/bures-station-greater-anglia/ |
| Rail replacement information | Rail replacement bus services stop in the station forecourt. |