Downham Market

Downham Market at a glance

Address:

Downham Market station
Railway Road
Downham Market
Norfolk
PE38 9EN

Ticket office:

Monday to Friday: 06:00 - 17:00
Saturday: 07:10 - 13:30
Sunday: Unavailable
  • Ticket office
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Taxi-rank
  • Seated area available
Load stations
Last updated:
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Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Station operator GN
Ticket office opening times
  • Monday to Friday: 06:00 - 17:00
  • Saturday: 07:10 - 13:30
  • Sunday: Unavailable
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards information

Oyster cannot be used at this station.

Smartcards issued here Yes
Validate Smartcards here No
Smartcards information

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.

Penalty fares GN
Customer service information

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Left luggage

Available: No

Lost property

If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.

Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

Seated area
Yes
Waiting room

A heated waiting room is available on platforms 1 and 2 between 05:40 and 17:30.

Access to the waiting shelter on platform 1 is not step free.

Station buffet
Yes
Toilets

Toilet located on platform 1.

Toilets are available during staffed hours.

Baby changing facilities
No
Wifi

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.

Helpline

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point
  • Calling our freephone number: 0800 058 2844
  • Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

Note:

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

  • Phone - 0800 058 2844
  • Textphone - 0800 138 1018

Telephone: 0800 058 2844

URL: https://www.greatnorthernrail.com/travel-information/travel-help/assisted-trave…

The assisted travel helpline is not available on Christmas Day.

  • Monday to Sunday: 24 hours
Staff help

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button
  • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
  • texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

  • Monday to Friday: 06:00 - 17:00
  • Saturday: 07:10 - 13:30
  • Sunday: Unavailable
Induction loop available Yes
Ticket machine

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Ramp for train access available

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. A Mobile Assistance team also covers this station.

You can arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point
  • Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
  • Texting us on 07970 511077

Accessible taxis information
No
Step free access

This is a Category B1 station: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing.

The Assistance Meeting Point is by the ticket office.

Ticket gates
No
Impaired mobility set down available

Located at the front of the station

Wheelchairs
No
Car park 1 Station Car Park
Car park 1 operator APCOA Parking UK
Car park 1 spaces 113
Car park 1 opening times
  • Monday to Sunday: 24 hours
Car park 1 contact details

Telephone: 01895 262122

URL: https://www.apcoa.co.uk/great-northern/

Onward travel

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Cycle storage available Yes
Cycle storage spaces 24
Cycle storage sheltered No
Cycle storage CCTV Yes
Cycle storage location

Located by the station entrance.

Cycles are left at owners risk. Abandoned cycles may be removed.

Cycle storage types
  • Stands
Rail replacement information

Please click the link for details regarding the rail replacement bus location.

Rail replacement map links
Taxi rank

A taxi rank is available at the front of the station.