|Staffing level||Full time|
|Ticket office information||
In Travel Centre and on concourse.
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
Collection is available for Smart tickets bought online.
|Customer service information||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details||
Telephone: 01302 362175
|First class lounge opening times||
|First class lounge information||
The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
|Seated area available||Yes|
|Waiting room opening times||Yes|
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
|Station buffet available||Yes|
|Station buffet information||Various coffee shops and café's available for refreshments|
|Toilets information||The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.|
|Baby changing facilities available||Yes|
|Post box available||Yes|
|Post box information||
Located at the front of the station
|Tourist information office available||No|
|Bureau de change available||No|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||
Note: 03457 225 225 or 18001 03457 225 225 (Text relay service)
|Customer help points available||No|
|Customer help points information||
But there is a floorwalker in reception, a CIP by the entrance also
|Staff help information||When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|Accessible taxis information||
Outside station plus we can book by phone
|National key toilets available||Yes|
|Step free access coverage||Whole station|
|Step free access information||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Ticket gates exist||Yes|
|Impaired mobility set down available||Yes|
|Cycle storage available||Yes|
|Cycle storage number of spaces||458|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Alongside station entrance and adjacent to BTP office
|Cycle storage types||
|Car park 1||Main station|
|Car park 1 operator||London North Eastern Railway|
|Car park 1 spaces||731|
|Car park 1 charges||
|Car park 1 contact details|
|Car park 2||Mayor's Walk Car Park|
|Car park 2 operator||London North Eastern Railway|
|Car park 2 spaces||262|
|Car park 2 charges||
|Car park 2 contact details|
|Car park 3||Spittle Bank|
|Car park 3 spaces||193|
|Car park 3 charges||
|Car park 3 contact details|
|Rail replacement information||
Rail Replacement Coaches leave from the station entrance.
|Taxi rank available||Yes|
|Taxi rank information||
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle hire available||Yes|
|Cycle hire information||Brompton Dock
0208 232 3931