Peterborough at a glance


Peterborough station
Station Road

Ticket office:

Monday to Friday: 06:00 - 20:00
Saturday: 06:00 - 20:00
Sunday: 08:00 - 20:00
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Taxi-rank
  • Seated area available
Load stations
Last updated:
Staffing level Full time
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator GR
Ticket office opening times

In Travel Centre and on concourse.

  • Monday to Friday: 06:00 - 20:00
  • Saturday: 06:00 - 20:00
  • Sunday: 08:00 - 20:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Collection is available for Smart tickets bought online.

Penalty fares GR
Top up Smartcards here Yes
Customer service information

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left luggage
Lost property

Telephone: 01302 362175


  • Monday to Friday: 09:00 - 16:00
First class lounge opening times

The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.

  • Monday to Friday: 06:30 - 21:30
  • Weekend: 07:30 - 21:30
Seated area
Waiting room

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Station buffet

Various coffee shops and café's available for refreshments


The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.

Baby changing facilities
Post box

Located at the front of the station

ATM machine

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.


03457 225 225 or 18001 03457 225 225 (Text relay service)


Staff help

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

  • Monday to Saturday: 04:00 - 00:30
  • Sunday: 06:00 - 00:30
Induction loop available Yes
Ticket machine
Accessible booking office counter available
Ramp for train access available
Accessible taxis information

Outside station plus we can book by phone

National Key toilets available
Step free access

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system

Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.

Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket gates
Impaired mobility set down available
Car park 1 Main station
Car park 1 operator London North Eastern Railway
Car park 1 spaces 731
Car park 1 charges
  • Off-peak: £8.00
  • Per hour: £3.50
  • Daily: £20.00
  • Weekly: £60.00
  • Monthly: £228.00
  • Annual: £2,090.00
Car park 1 contact details


Car park 2 Mayor's Walk Car Park
Car park 2 operator London North Eastern Railway
Car park 2 spaces 262
Car park 2 charges
  • Off-peak: £8.00
  • Per hour: £3.50
  • Daily: £20.00
  • Weekly: £60.00
  • Monthly: £228.00
  • Annual: £2,090.00
Car park 2 contact details


Car park 3 Spittle Bank
Car park 3 spaces 193
Car park 3 charges
  • Off-peak: £8.00
  • Per hour: £3.50
  • Daily: £20.00
  • Weekly: £60.00
  • Monthly: £228.00
  • Annual: £2,090.00
Car park 3 contact details


Onward travel

Information to plan your onward journey is available in a printable format here

Cycle storage available Yes
Cycle storage spaces 458
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Alongside station entrance and adjacent to BTP office

Cycle storage types
  • Stands
  • Racks
Cycle hire

Brompton Dock

0208 232 3931

Rail replacement information

Rail Replacement Coaches leave from the station entrance.

Taxi rank

Taxis are available, whilst services run, there is also a private hire firm situated at the station.

Peterborough Taxis: 01733 777 000