Peterborough at a glance
Address:
Peterborough stationStation Road
Peterborough
Cambridgeshire
PE1 1QL
Ticket office:
Monday to Friday: 06:00 - 20:00Saturday: 06:00 - 20:00
Sunday: 08:00 - 20:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times | In Travel Centre and on concourse.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Collection is available for Smart tickets bought online. |
| Penalty fares | GR |
| Customer service information | We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. This station has Secure Station Accreditation |
|---|---|
| Left luggage | Available: No |
| Lost property | Telephone: 01302 362175
|
| First class lounge opening times | The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
|
|---|---|
| Seated area | Yes
|
| Waiting room | Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room opening hours are at all times that the station is open |
| Trolleys | Yes
|
| Station buffet | Various coffee shops and café's available for refreshments Yes
|
| Toilets | Yes
The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open. |
| Baby changing facilities | Yes
|
| Wifi |
No
|
| Post box | Yes
Located at the front of the station |
| ATM machine | Yes
|
| Shops | Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . Note: 03457 225 225 or 18001 03457 225 225 (Text relay service) |
|---|---|
| Staff help | When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Outside station plus we can book by phone |
| National Key toilets available | Yes
|
| Step free access | This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955 . Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free. Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. |
| Ticket gates | Yes
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 458 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Alongside station entrance and adjacent to BTP office |
| Cycle storage types |
|
| Car park 1 | Main station |
| Car park 1 operator | London North Eastern Railway |
| Car park 1 spaces | 731 |
| Car park 1 charges |
|
| Car park 1 contact details | |
| Car park 2 | Mayor's Walk Car Park |
| Car park 2 operator | London North Eastern Railway |
| Car park 2 spaces | 262 |
| Car park 2 charges |
|
| Car park 2 contact details | |
| Car park 3 | Spittle Bank |
| Car park 3 spaces | 193 |
| Car park 3 charges |
|
| Car park 3 contact details | |
| Rail replacement information | Rail Replacement Coaches leave from the station entrance. |
| Taxi rank | Taxis are available, whilst services run, there is also a private hire firm situated at the station. Peterborough Taxis: 01733 777 000 |
| Onward travel | Information to plan your onward journey is available in a printable format here |
| Cycle hire | Brompton Dock 0208 232 3931 |