Ponders End

Ponders End at a glance

Address:

Ponders End station
South Street
Ponders End
Greater London
EN3 4QB

Ticket office:

None available
  • Prepurchase collection
  • Ticket machine
  • Wifi
  • Seated area available
Load stations
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Staffing level Unstaffed
CCTV Yes
Station operator Greater Anglia
Ticket office opening times
No
Pre-purchase collection Yes
Ticket machine Yes
Top up Oyster cards here Yes
Smartcards issued here No
Validate Smartcards here Yes
Travel card Zone 5
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room
No
Station buffet
No
Toilets
No
Baby changing facilities
No
Wifi
Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

This is a Driver only operated train service and the station is unstaffed. Staff help is available on request only. Customers are advised to use Tottenham Hale (2.5 miles south) for trains towards London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
No
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
No
Step free access

This station has step free access to both platforms via a ramped footbridge.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the platform.

Ticket gates
No
Impaired mobility set down available
No
No car park information available.
Onward travel

Transport for London buses operate from outside the station

Cycle storage available Yes
Cycle storage spaces 6
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Within station

Cycle storage types
  • Stands
  • Lockers
Rail replacement information

Not served by rail replacement- diversionary route available

Don’t get stuck on the train

If you’re travelling to Ponders End station, please travel in the front seven coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last three coaches will not open at Ponders End.

Travel on the front 7 coaches of a 10 coach train.