Rye House at a glance
Address:
Rye House stationRye Road
Hoddesdon
Essex
EN11 0EG
Ticket office:
Monday to Friday: 06:15 - 13:00Saturday: 07:45 - 14:30
Sunday: Unavailable
- Ticket office
- Prepurchase collection
- Ticket machine
- Wifi
- Seated area available
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Smartcards issued here | Yes |
| Validate Smartcards here | Yes |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room |
|
| Station buffet | No
|
| Toilets | No
|
| Baby changing facilities | No
|
| Wifi | Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (3 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Ramp for train access available | No
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | No
|
| Step free access | This station has step free access to London bound platform only. This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 8 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | No |
| Cycle storage location | Platform |
| Cycle storage types |
|
| Rail replacement information | Replacement transport stop at bus stop on Old Highway |
Don’t get stuck on the train
If you’re travelling to Rye House station, please travel in the front six coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last four coaches will not open at Rye House.
