Waltham Cross

Station message

The lifts are out of order at Waltham Cross station.

Waltham Cross at a glance


Waltham Cross station
Station Approach
Waltham Cross

Ticket office:

Monday to Friday: 06:15 - 20:00
Saturday: 07:45 - 14:40
Sunday: 08:15 - 15:45
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Wifi
  • Seated area available
Load stations
Last updated:
Staffing level Part time
Station operator Greater Anglia
Ticket office opening times
  • Monday to Friday: 06:15 - 20:00
  • Saturday: 07:45 - 14:40
  • Sunday: 08:15 - 15:45
Pre-purchase collection Yes
Ticket machine Yes
Top up Oyster cards here Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Tickets can be collected on Smartcard at this station

Travel card Zone 7
Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Waiting room
Station buffet

Coffee shop


The National key toilets are located in the Ticket Hall and can be used during ticket office opening hours. These toilets are operated by a radar key. A radar key is available from station staff upon request.

Baby changing facilities

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.


0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

  • Monday to Friday: 06:10 - 20:00
  • Saturday: 07:45 - 14:40
  • Sunday: 08:15 - 15:45
Induction loop available Yes
Ticket machine
Accessible booking office counter available
Ramp for train access available
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
Step free access

This station has step free access to each platform via lift.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket gates
Impaired mobility set down available
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 41
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Off-peak: £4.20
  • Per hour: £1.00
  • Daily: £4.20
  • Weekly: £17.00
  • Monthly: £76.00
  • Three monthly: £220.00
  • Annual: £765.00
Car park 1 contact details

URL: http://www.ncp.co.uk

Onward travel

Buses operate from outside the station.

Cycle storage available Yes
Cycle storage spaces 26
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location


Cycle storage types
  • Racks
Rail replacement information

Replacement transport stop at the bus stop in Station Approach

Don’t get stuck on the train

If you’re travelling to Waltham Cross, please travel in the front seven coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last three coaches will not open at Waltham Cross.

Travel on the front 7 coaches of a 10 coach train.