Chelmsford
Chelmsford (CHM)
Duke Street
Chelmsford
Essex
CM1 1HT
View live departures / arrivals
Staffing level | Full time |
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CCTV | Yes |
Ticket office information | As part of the station improvement works there is a temporary ticket office open at the West entrance. Please note that this temporary ticket office will close at 2100 hrs each evening. |
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Ticket office opening times |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Top up Oyster cards here | No |
Use Oyster cards here | No |
Smartcards issued here | Yes |
Top up Smartcards here | Yes |
Validate Smartcards here | Yes |
Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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Left luggage | No |
Left luggage contact details | |
Lost property opening times |
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Lost property contact details |
First class lounge opening times | No |
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Seated area available | Yes |
Waiting room opening times | Yes |
Trolleys available | No |
Station buffet available | Yes |
Station buffet information | Coffee shop Café Vending machines |
Toilets available | Yes |
Toilets information | The toilets are located on each platform. The accessible (radar key) toilets are located on the Ground Floor, near the lifts. |
Baby changing facilities available | Yes |
Showers available | No |
Telephones available | Cards and Coins |
WiFi available | Yes |
WiFi information | Find WiFi Hotspots around Chelmsford station |
Web kiosk | No |
Post box available | Yes |
Tourist information office available | No |
ATM available | Yes |
ATM information | Located on concourse |
Bureau de change available | No |
Shops available | Yes |
Shops information | Newsagent Flower stall Hairdresser Dry cleaner |
Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
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Helpline opening times |
Note: 08:00 - 20:00 |
Helpline contact details | Note: 0800 028 28 78 |
Customer help points available | Yes |
Customer help points information | Help point located on ticket hall concourse. |
Staff help information | Assistance is provided by station staff during the hours of train service operation. Booking is recommended. |
Staff help opening times |
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Induction loop available | Yes |
Accessible ticket machines available | Yes |
Accessible booking office counter available | Yes |
Ramp for train access available | Yes |
Accessible taxis information | Details of nearest taxis are shown on station information poster |
National key toilets available | Yes |
Step free access coverage | Whole station |
Step free access information | This station has step free access to both platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer information office on relevant platform. |
Ticket gates exist | Yes |
Ticket gates information | - |
Impaired mobility set down available | No |
Wheelchairs | Yes |
Cycle storage available | Yes |
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Cycle storage number of spaces | 960 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | Yes |
Cycle storage location | There is a dedicated Cycle Point, with free cycle parking, plus secure cycle parking and premium cycle parking. This is in Park Road, opposite the station. |
Cycle storage information | |
Cycle storage types |
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Car park 1 | Station Car Park |
Car park 1 operator | National Car Parks Ltd |
Car park 1 spaces | 122 |
Car park 1 opening times |
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Car park 1 charges |
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Car park 1 contact details | URL: http://www.ncp.co.uk |
Car park 2 | Premium Bay |
Car park 2 operator | National Car Parks Ltd |
Car park 2 spaces | 15 |
Car park 2 opening times |
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Car park 2 charges |
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Car park 2 contact details | Telephone: 0845 050 7080 |
Rail replacement information | Replacement transport stop at the bus stop on Victoria Road by station entrance |
Taxi rank available | Yes |
Taxi rank information | There is a taxi rank outside the station. |
Bus services available | Yes |
Bus services information | 'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info Bus stops are located outside the station on Duke Street. |