Station message

February 2024: The waiting room on platform 1 (for trains towards London) is currently closed while an electrical fault is resolved.

Chelmsford at a glance


Chelmsford station
Duke Street

Ticket office:

Monday to Friday: 05:50 - 22:00
Saturday: 05:50 - 22:00
Sunday: 07:00 - 23:00
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Taxi-rank
  • Wifi
  • Seated area available
Load stations
Last updated:
Staffing level Full time
Information systems
  • DepartureScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times
  • Monday to Friday: 05:50 - 22:00
  • Saturday: 05:50 - 22:00
  • Sunday: 07:00 - 23:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from

Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage

Available: No

Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Waiting room

The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.

  • Monday to Friday: 05:00 - 23:00
  • Saturday: 05:00 - 23:00
  • Sunday: 06:00 - 23:00
Station buffet

Coffee Link

Costa Coffee

Puccino's Deli

Ume Garden's Sushi & Bento

Self-service vending machines providing cold drinks and snacks

Free water refill point located inside the the ticket barriers on the station concourse


There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00

Baby changing facilities
ATM machine
  • WHSmith
  • Photo-Me digital passport photos


We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .


0800 028 28 78


08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
  • Monday to Sunday: 24 hours
Induction loop available Yes
Ticket machine
Accessible booking office counter available
Ramp for train access available
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
Step free access

This station has step free access to both platforms via lifts.

This station is a category A station according to ORR station classification system.

Assistance meeting point is the customer information office on the relevant platform.

Ticket gates

Chelmsford station has Secure Station Acreditation

Impaired mobility set down available
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 122
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Off-peak: £6.00
  • Daily: £8.00
  • Weekly: £39.00
  • Monthly: £172.00
  • Three monthly: £491.00
  • Annual: £1,719.00
Car park 1 contact details

Telephone: 0345 050 7080


Car park 2 Premium Bay
Car park 2 operator National Car Parks Ltd
Car park 2 spaces 15
Car park 2 opening times
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 2 charges
  • Annual: £2,048.00
Car park 2 contact details

Telephone: 0845 050 7080


Onward travel

'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables:

Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details:

Bus stops are located outside the station on Duke Street.

Cycle storage available Yes
Cycle storage spaces 960
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Cycle storage types
  • Compounds
  • Stands
Rail replacement information

Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.

Taxi rank

There is a taxi rank outside the station.

Virtual tours

Want to check out how accessible Chelmsford station is for you? Check our our virtual tour.