Work is taking place to upgrade the lifts at Chelmsford station. Each lift will be taken out of service one after the other. The lift on platform 2 will be out of use until the end of March 2024. Platform 2 is for services towards Braintree, Sudbury, Clacton-on-Sea, Colchester, Ipswich, and Norwich. For more details visit greateranglia.co.uk/chelmsfordlifts
Chelmsford at a glance
Ticket office:Monday to Friday: 05:50 - 22:00
Saturday: 05:50 - 22:00
Sunday: 07:00 - 23:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Seated area available
|Staffing level||Full time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
|Customer service information||
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).
The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.
Ume Garden's Sushi & Bento
Self-service vending machines providing cold drinks and snacks
Free water refill point located inside the the ticket barriers on the station concourse
There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00
|Baby changing facilities||
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
0800 028 28 78
08:00 - 20:00
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|Induction loop available||Yes|
|Accessible booking office counter available||
|Ramp for train access available||
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National Key toilets available||
|Step free access||
This station has step free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on the relevant platform.
Chelmsford station has Secure Station Acreditation
|Impaired mobility set down available||
|Cycle storage available||Yes|
|Cycle storage spaces||960|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||122|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
Telephone: 0345 050 7080
|Car park 2||Premium Bay|
|Car park 2 operator||National Car Parks Ltd|
|Car park 2 spaces||15|
|Car park 2 opening times||
|Car park 2 charges||
|Car park 2 contact details||
Telephone: 0845 050 7080
|Rail replacement information||
Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.
There is a taxi rank outside the station.
'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus
Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located outside the station on Duke Street.
Alternative routes during disruption
Want to check out how accessible Chelmsford station is for you? Check our our virtual tour.