Smart Card Season Tickets

Easy, fast and convenient

If you’re a regular traveller, a Greater Anglia Smart Card is the best way to carry your tickets when you commute.

Simply select the Smart Card option when booking your season ticket or journey, then load up to 5 tickets onto your card via a phone or at a station.

Mobile phone with a Greater Anglia Smart Card

Benefits of a Smart Card?

  • It’s quick - Skip ticket office queues and pass through ticket gates quickly. Delay Repay claims can be processed quicker too.

  • It’s secure - Smart Cards can be cancelled and replaced if they’re lost or stolen.

  • It’s paperless - These cards are tougher than your ordinary paper ticket. Don't worry about the ink fading easily or your ticket getting damaged, plus they’re a greener option!

  • You can have up to 5 different tickets on a Smart Card.

How to get a Smart Card

You can order a personalised Smart Card online for FREE. Orders can take up to 3 working days to arrive and if you order before 10am, we aim for it to arrive the next working day.

Alternatively, you can pick one up at all Greater Anglia ticket offices.

Order your Free Smart Card

What tickets can I get on my Smart Card?

Your Smart Card will let you load up to 5 Smart tickets at a time.

Buy your Smart Train Ticket

How to use a Smart card

In three simple steps, you can buy, load, and activate your Smart tickets.

Step 1 - Buy a ticket

Buy your ticket through our website or via the Greater Anglia App from the comfort of your home.

You can buy Season tickets and Daily tickets up to 28 days in advance, or 10 minutes before departure.

When purchasing, ensure that you choose the correct method of collection for your tickets. This could be via mobile only or station and mobile.

If choosing mobile only, ensure that you have a compatible Smart phone before proceeding.

Step 2 - Load or collect your tickets

Wait 5 minutes after purchasing, open the Greater Anglia app and tap your Smart Card on your compatible smartphone to download and check your tickets.

For iPhone (7 or newer), when in the GA app please select the ‘Scan Smartcard’ menu option and hold your card firmly towards the top of the screen using both the front or back of the phone.

If you want to see what tickets are on your card and when they expire, click 'Tickets' on the 'Inspect Card' screen.

For Android, open the GA app and place your smart card on the back of your NFC compatible Smart phone.

If you want to see what tickets are on your card and when they expire, click 'Tickets' on the 'Inspect Card' screen.

Connect your Smart Card with the app by doing the above and then click 'Tickets' to see ticket information and the number of Flexi Season passes remaining. Before you travel, click 'Activate' (once activated it can't be deactivated) and load your ticket on to your Smart Card.

  • For iPhone, hold your Smart Card firmly on the front or back of your phone whilst it's activating,
  • For Android, hold your Smart Card firmly on the back of your phone whilst it's activating.

You’ll need to wait 2 hours after buying your ticket online to collect it at your chosen station’s ticket machine.

Then you can load your ticket onto your Smart Card by tapping it on the reader located at the station. Depending on the station, the reader could be a gateline, Ticket Vending machine or platform validator.

Step 3 - Activate and go

Touch your Smart Card on the Smart reader every time you travel. This will also speed up any Delay Repay claims.

Find out where to touch your Smart Card.

Flexi Season ticket passes must be activated before each journey. Learn how to activate a Flexi Season ticket.

Remember to always carry a valid photocard ID if travelling with a Season ticket. Photocards can be obtained free of charge from any National Rail ticket office, just bring a valid passport size photo with you.

Our route map shows where you can use your Smart Card on the Greater Anglia network and which stations you can collect your Season Tickets from. Smart Cards can be ordered online too.

Download the Smart Card route map (PDF)

You can swap your existing paper season ticket to a Smart Card for free at many of our ticket offices. See what participating stations below.

Customers are required to bring along their original Season Ticket, National Rail photo card and additional form of ID.

We currently offer Smart Swap at our larger stations which include:

West Route: Cambridge, Audley End, Newport, Elsenham, Stansted Airport, Stansted Mountfitchet, Bishop’s Stortford, Harlow Mill, and Harlow Town.

North Route: Norwich, Diss, Stowmarket, Ipswich, Manningtree, Colchester, Colchester Town, Wivenhoe, Frinton-on-Sea, Clacton-on-Sea, Marks Tey, Kelvedon, Braintree, Witham, Hatfield Peverel, Chelmsford, Ingatestone and Liverpool Street.

South East Route: Billericay, Wickford, Rayleigh, Hockley, Rochford and Southend Victoria.

​We will aim to increase the participating stations list depending on customer demand.

Greater Anglia’s Smart Card is an electronic, reusable card that is being introduced across our network. It is part of the Department for Transport‘ South East Flexible Ticketing’ scheme, which aims to enable interoperable smart ticketing on all of the train operators across the South East. You can already use your Smart Card on Transport for London services, and eventually you will be able to use it for a variety of train companies and ticket types.

You’ve told us how frustrating it can be when your paper ticket stops working at the gate, or when the ink fades; we know it’s annoying to have to queue up in the station to get a replacement ticket. You’ve also told us that you’d love to be able to buy your Season Ticket online and be able to pick it up at a time that’s convenient for you.

Smart Cards are far more durable than paper tickets – they won’t stop working halfway through the validity of the ticket for some unknown reason, and if you accidentally put them through the wash, they’ll still work. Plus, you’ll be able to manage your account online – no more waiting in the queue at the ticket office, just buy your ticket online and tap at a station to load it onto your Smart Card.

The benefits of Smart Card

Using a Smart Card for your Season Ticket is much quicker. You no longer need to queue at a ticket office to purchase your Season Ticket, simply buy it online at your convenience and then present your card at a gate or ticket machine to load your Season Ticket product to your Smart Card.

If you travel through a station with automatic ticket gates, you'll no longer need to feed your ticket through the gate. Simply touch your Smart Card on the reader.

Smart Cards are plastic and are much tougher than paper tickets. This means they're more durable so you're less likely to need a replacement.

Customers with a current Season Ticket can swap existing paper tickets onto a Smart Card. Find out more about Smart Swap here

You must collect your Season Ticket from your chosen collection station before you travel. Please allow a minimum of two hours before collecting your Season Ticket.

PlusBus, discounted and Anglia Plus season tickets cannot be issued on Smart Cards.

Not quite. Whilst Oyster is similar in that it is a plastic card that can also hold Season Tickets, unlike Oyster the Greater Anglia Smart Card will not have a ‘Pay As You Go (PAYG)’ feature. Weekly, Monthly, Custom Duration and Annual Season Tickets are available on Smart Cards. You will, however, be able to include a London Travelcard with your Season Ticket on your Smart Card, for travel within London zones, just like you can for a paper Season Ticket.

The Greater Anglia Smart Card is available to anyone over 16 years of age.

You can order your Smart Card online here

The card will be sent to you within three working days by First Class post to the address specified.

Simply log in to your account, your Smart Card will automatically be linked to your account. You can then purchase your Season Ticket.

  • Did you know? Season tickets can be bought digitally through the GA app or on the website: https://www.buytickets.greateranglia.co.uk/season-tickets.
  • The GA App is available on iOS and Android and certain mobile devices can load a season ticket by holding the card against the back of phone. Please, wait a few minutes after buying the ticket when doing this.
  • Please carry valid photo ID along with a Smart Card like a driving license, photocard, etc when travelling.

You can purchase the following types of ticket on the Norwich, Cambridge and Southend Victoria to London Liverpool Street routes:

  • Adult Annual Season Tickets
  • Adult Monthly Season Tickets
  • Adult custom duration (e.g. 3 Monthly) Season Tickets
  • All Zonal Travelcard combinations
  • Travelcard Season products (only from stations outside Zone 6)
  • Weekly Season Tickets

On board our trains your Smart Card will be checked with a hand held reader. You will also be asked for your National Rail photocard.

You can download the free mobile app, ECEBS, which can be found on Google Play.

Our staff will be able to assist in the first instance if your card stops working. If you continue to have problems, please contact our Smart Card Support Team on 0345 600 7245 (option 9) who will be able to assist and rectify the fault.

Please note that if you contact the Smart support team, there may be some call waiting delays as the phone lines are very busy. We will aim to answer calls as quickly as we can, and we appreciate your patience. Alternatively you can submit your enquiry, including season ticket refund enquiries, to https://www.greateranglia.co.uk/contact-us/contact-forms/customer-relations.

Call our Smart Card Support Team on 0345 600 7245 (option 9) who can cancel it remotely so that it stops working and no one else will be able to use your card.

A charge may be applicable for replacement of lost cards.

Please note that if you contact the Smart support team, there may be some call waiting delays as the phone lines are very busy. We will aim to answer calls as quickly as we can, and we appreciate your patience. Alternatively you can submit your enquiry, including season ticket refund enquiries, to https://www.greateranglia.co.uk/contact-us/contact-forms/customer-relations.

Refunds will be calculated in the same way as they are for paper tickets. If the Smart Card holds residual value, and you do not need to travel anymore, you can contact the Smart Card Support team on 0345 600 7245 (option 9) who will be able to process this for you.

No. Smart Cards are fully reusable. Once a ticket expires, simply go online, purchase a new ticket, and load this in the same way as you did initially. The card will never ‘fill up’, as expired tickets will be automatically deleted.

Yes, you will be able to board/alight (‘break your journey’) at any station along the route that your ticket is valid on. At some locations with ticket gates, due to ongoing software upgrades, your Smart Card may need to be validated manually by the gateline staff.

Yes, this is applied for in exactly the same way as a paper ticket. Make sure you tap in and tap out at stations when travelling and using your Smartcard. This helps us speed up the processing of Delay Repay claims. If you travel to or from an ungated station we ask you to tap at the platform validators instead. You can apply online.

Yes, if you purchase an Annual Season Ticket on a Smart Card, you will automatically be issued with a Gold Record Card. You will receive this by post 5-7 days after purchasing your ticket. This Gold Record Card can be used to obtain all your usual Gold Card benefits.

Find out more about Gold Card eligibility and benefits here