Colchester at a glance


Colchester [North] station
Station Approach Road

Ticket office:

Monday to Friday: 05:00 - 22:00
Saturday: 05:30 - 21:00
Sunday: 06:00 - 21:00
  • Ticket office
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
* This information is updated every few minutes and is provided as a guide only - we are unable to guarantee a space will still be available when you arrive at the station.
Load stations
Last updated:
Staffing level Full time
Information systems
  • DepartureScreens
  • Announcements
Ticket office opening times
  • Monday to Friday: 05:00 - 22:00
  • Saturday: 05:30 - 21:00
  • Sunday: 06:00 - 21:00
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from

Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage

Available: No

Lost property
Seated area
Waiting room

The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday.

  • Monday to Friday: 04:00 - 23:00
  • Saturday: 04:00 - 23:00
  • Sunday: 06:00 - 23:00
Station buffet



Self-service vending machines providing cold drinks and snacks

Free water refill point located on Platform 2, near Coffeelink


There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30

Baby changing facilities
Post box
ATM machine

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .


0800 028 28 78


08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
  • Monday to Sunday: 24 hours
Induction loop available Yes
Ticket machine
Accessible booking office counter available
Ramp for train access available
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
Step free access

This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. It is quite a long and steep walking route to get from one side of the station to the other.

This station is a category B1 station according to ORR station classification system.

Assistance meeting point is the customer information office on Platform 4.

Ticket gates

Colchester station has Secure Station Acreditation

Impaired mobility set down available
Cycle storage available Yes
Cycle storage spaces 576
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.

Cycle storage types
  • Compounds
  • Stands
  • Racks
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 1373
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Daily: £11.00
  • Weekly: £44.00
  • Monthly: £172.00
  • Three monthly: £490.00
  • Annual: £1,716.00
Car park 1 contact details

Telephone: 0345 050 7080


Car park 2 Premium Bays
Car park 2 operator National Car Parks
Car park 2 spaces 90
Car park 2 opening times
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 2 charges
  • Annual: £2,145.00
Car park 2 contact details

Telephone: 0845 050 7080


Rail replacement information

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.

Onward travel

Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map

Colchester Station Car Park

Alternative Routes during disruption

Check out our alternative route map for other ways to travel during disruption.

Virtual Tour

Want to check out how accessible Colchester's station is for you? Check out our virtual tour.