Colchester
Colchester (COL)
Colchester [North] station
Station Approach Road
Colchester
Essex
CO1 1XD
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Customer service information |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
|
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property contact details | |
| Lost property opening times |
|
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | Yes |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Coffee Shop Coffee kiosk Vending machines |
| Toilets available | Yes |
| Toilets information | The toilets are located on all platforms. The National key toilets are located on Platforms 2 and 4; these toilets are operated by a radar key. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | News agent Dry cleaner Passport Photo Booth |
| Helpline information |
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
|
| Helpline contact details |
Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information |
Help points available in the subway and on platform 1. |
| Staff help opening times | Yes |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis available | Unknown |
| Accessible taxis information |
Details of nearest taxis are shown on station information poster |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information |
Step free access throughout the station using lifts and stairlifts between platforms |
| Ticket gates exist | Yes |
| Ticket gates information |
- |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 554 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location |
Situated by the South entrance, and in the main car park by the North entrance. A secure 134-space cycle compound is also available (key fob required, speak to station staff for availability). |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 1373 |
| Car park 1 opening times |
|
| Car park 1 charges |
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| Car park 1 contact details |
URL: http://www.ncp.co.uk |
| Car park 2 | Premium Bays |
| Car park 2 operator | National Car Parks |
| Car park 2 spaces | 90 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details |
Telephone: 0845 050 7080 |
| Rail replacement information |
Replacement transport stop at the bus stop by main station entrance |
| Taxi rank available | Yes |
| Taxi rank information |
Taxi rank at both entrances. |
| Bus services available | Yes |
| Bus services information |
Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map |
| Airport available | Yes |
| Airport information |
Express CoachLink to Stansted Airport runs from outside the ticket office building. Further information: 0845 748 4950 (UK only) |
| Cycle hire available | Yes |
| Cycle hire information |
Bike & Go bicycles available for hire. More details: http://www.bikeandgo.co.uk/ |
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