Colchester
Colchester (COL)
Station Approach Road
Colchester
Essex
CO1 1XD
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property contact details | |
| Lost property opening times |
|
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | Yes |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Coffee Shop Coffee kiosk Vending machines |
| Toilets available | Yes |
| Toilets information | The toilets are located on all platforms. The National key toilets are located on Platforms 2 and 4; these toilets are operated by a radar key. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | News agent Dry cleaner Passport Photo Booth |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
|
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Help points available in the subway and on platform 1. |
| Staff help opening times | Yes |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis available | Unknown |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Step free access throughout the station using lifts and stairlifts between platforms |
| Ticket gates exist | Yes |
| Ticket gates information | - |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 554 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Situated by the South entrance, and in the main car park by the North entrance. A secure 134-space cycle compound is also available (key fob required, speak to station staff for availability). |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 1373 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Car park 2 | Premium Bays |
| Car park 2 operator | National Car Parks |
| Car park 2 spaces | 90 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Telephone: 0845 050 7080 |
| Rail replacement information | Replacement transport stop at the bus stop by main station entrance |
| Taxi rank available | Yes |
| Taxi rank information | Taxi rank at both entrances. |
| Bus services available | Yes |
| Bus services information | Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map |
| Airport available | Yes |
| Airport information | Express CoachLink to Stansted Airport runs from outside the ticket office building. Further information: 0845 748 4950 (UK only) |
| Cycle hire available | Yes |
| Cycle hire information | Bike & Go bicycles available for hire. More details: http://www.bikeandgo.co.uk/ |
ADVERTISEMENT