Ingatestone

Ingatestone at a glance

Address:

Ingatestone station
Station Lane
Ingatestone
Essex
CM4 0BW

Ticket office:

Monday to Friday: 06:00 - 19:40
Saturday: 06:00 - 12:45
Sunday: 07:30 - 15:30
  • Ticket office
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
* This information is updated every few minutes and is provided as a guide only - we are unable to guarantee a space will still be available when you arrive at the station.
Last updated:
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Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Ticket office opening times
  • Monday to Friday: 06:00 - 19:40
  • Saturday: 06:00 - 12:45
  • Sunday: 07:30 - 15:30
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage

Available: No
Lost property
Seated area
Yes
Waiting room

There is a waiting room located in the station building on Platform 1 (for trains towards London). The waiting room on Platform 2 (for trains towards Chelmsford and Colchester) is located in the station building opposite the ticket office, and is accessed from the booking hall.

  • Monday to Friday: 06:00 - 19:00
  • Saturday: 06:00 - 12:00
  • Sunday: 07:30 - 15:00
Station buffet
No
Toilets
Yes

The male and the female toilets are located next to the bottom of the footbridge steps on Platform 1 (for trains towards London), and next to the side entrance to the station on Platform 2 (for trains towards Chelmsford and Colchester). An accessible toilet is available for radar key holders and can be accessed via the waiting room on Platform 1. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 06:00 - 19:00Saturday 06:00 - 12:00Sunday 07:30 - 15:00
Baby changing facilities
Yes
Wifi
Yes
Post box
Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Shenfield station, which is approximately five miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station
  • Monday to Friday: 06:00 - 19:40
  • Saturday: 06:00 - 12:45
  • Sunday: 07:30 - 15:30
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
National Key toilets available
Yes
Step free access

This station has step free access to both platforms but from different locations on Station Lane / Hall Lane, with approximately 350 metres between the entrances to each platform via the roadside. There is a stepped footbridge between the platforms. Platform 1 (for trains towards London) is accessible via the access road off Hall Lane, just beyond the level crossing, and Platform 2 (for trains towards Chelmsford and Colchester) is accessible from the station car park.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.
Ticket gates
No
Impaired mobility set down available
No
Wheelchairs
Yes
Cycle storage available Yes
Cycle storage spaces 48
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

A secure cycle parking compound with 48 spaces is located behind Platform 1 (for trains towards London) and can be accessed from the platform itself, or from the smaller car park which is adjacent to Platform 1.
Cycle storage types
  • Compounds
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 241
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Daily: £7.80
  • Weekly: £30.00
  • Monthly: £166.00
  • Three monthly: £475.00
  • Annual: £1,663.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: https://www.ncp.co.uk/find-a-car-park/car-parks/ingatestone-station-g-anglia/

Car park 2 opening times
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 2 contact details

Telephone: 0845 050 7080

URL: https://www.nationalrail.co.uk/

Rail replacement information

Rail replacement bus services pick up and drop off in the station car park.

Ingatestone Station Car Park

Alternative routes during disruption

Check out our alternative route map for other ways to travel during disruption.

Virtual tours

Want to check out how accessible Ingatestone station is for you? Check out our virtual tour.