Norwich at a glance
Address:
Norwich stationStation Approach
Norwich
Norfolk
NR1 1EF
Ticket office:
Monday to Friday: 04:45 - 20:45Saturday: 04:45 - 20:45
Sunday: 06:45 - 20:45
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.
|
| Trolleys | Yes
|
| Station buffet | Self-service vending machines providing cold drinks and snacks Free water refill point located on the station concourse, outside the customer service office Yes
|
| Toilets | Yes
There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00 |
| Baby changing facilities | Yes
|
| Wifi |
Yes
|
| Post box | Yes
|
| ATM machine | Yes
|
| Shops |
Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | Yes
|
| Step free access | This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the information desk in booking hall. |
| Ticket gates | Norwich station has Secure Station Acreditation Yes
|
| Impaired mobility set down available | At the main station entrance Yes
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 442 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Cycle parking facilities can be located next to the station entrance, near the bus stops |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 62 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Telephone: 0345 050 7080 URL: https://www.ncp.co.uk/find-a-car-park/car-parks/norwich-stn-forecourt-g-anglia/ |
| Car park 2 | Station Car Park |
| Car park 2 opening times |
|
| Car park 2 contact details | |
| Car park 3 opening times |
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| Car park 3 contact details | |
| Rail replacement information | Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance. |
| Onward travel | 'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info |
Alternative routes during disruption
Check out our alternative route map for other ways to travel during disruption.
Virtual Tours
Want to check out how accessible Norwich station is for you? Check out our virtual tour.