Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
If you’re travelling to Shelford station from any station between London and Shelford, please travel in the back six coaches of the train. This applies to Greater Anglia trains with 10 coaches only as the doors on the front four coaches will not open at Shelford.
If you’re travelling to Shelford from Cambridge North or Cambridge, please travel in the front seven coaches of the train. This is for trains with 10 coaches only as the doors on the rear three coaches will not open at Shelford.
If you’re travelling from Shelford station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
Shelford (Cambs) (SED)
|Staffing level||Part time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart|
|Penalty fares||Applicable Operators: Greater Anglia|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||
Note: Closed until further notice
|Waiting room information||
|Station buffet available||No|
|Baby changing facilities available||No|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
On each platform
|Staff help information||Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Cambridge (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||No|
|Step free access coverage||Whole station|
|Step free access information||
This station has step free access to both platforms via Station Road Level crossing approximately 50 metres between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||6|
|Cycle storage sheltered||No|
|Cycle storage CCTV||No|
|Cycle storage location||By entrance|
|Cycle storage types||
|Rail replacement information||
Replacement transport stopoutside station entranceby level crossing
|Bus services available||Yes|
|Bus services information||
Local bus services