Shelford (Cambs) at a glance
Ticket office:Monday to Friday: 06:00 - 10:30
- Ticket office
- Prepurchase collection
- Ticket machine
- Seated area available
|Staffing level||Part time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
|Customer service information||
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Closed until further notice
|Baby changing facilities||
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
0800 028 28 78
08:00 - 20:00
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Cambridge (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
|Induction loop available||Yes|
|Ramp for train access available||
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National Key toilets available||
|Step free access||
This station has step free access to both platforms via Station Road Level crossing approximately 50 metres between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
|Impaired mobility set down available||
|Cycle storage available||Yes|
|Cycle storage spaces||6|
|Cycle storage sheltered||No|
|Cycle storage CCTV||No|
|Cycle storage location||
|Cycle storage types||
|Rail replacement information||
Replacement transport stopoutside station entranceby level crossing
Local bus services
Don’t get stuck on the train
If you’re from London or Bishop Stortford to Shelford, please travel in the back six coaches of the train. This is for trains with 10 coaches only as the doors on the front four coaches will not open at Shelford.
If you’re travelling from Cambridge to Shelford, please travel in the front seven coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last three coaches will not open at Shelford.