Shelford (Cambs)

Station message

Shelford Ticket Office

Please be aware, the ticket office at this station will be closed on the 17th and 20th June 2024. We apologise for any inconvenience caused.

Shelford (Cambs) at a glance

Address:

Shelford station
Station Road
Shelford
Cambridgeshire
CB22 5LR

Ticket office:

Monday to Friday: 06:00 - 10:30
Weekend: Unavailable
  • Ticket office
  • Prepurchase collection
  • Ticket machine
  • Wifi
  • Seated area available
Load stations
Last updated:
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Staffing level Part time
CCTV No
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times
  • Monday to Friday: 06:00 - 10:30
  • Weekend: Unavailable
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room

Platform 1

Closed until further notice

  • Monday to Friday: 06:00 - 10:30
  • Weekend: Unavailable
Station buffet
No
Toilets
No
Baby changing facilities
No
Wifi
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Cambridge (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

  • Monday to Friday: 06:00 - 10:30
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
No
Step free access

This station has step free access to both platforms via Station Road Level crossing approximately 50 metres between platforms.

The platforms on this station are very narrow which makes it very difficult to turn a mobility scooter on and off a boarding ramp.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket gates
No
Impaired mobility set down available
No
Wheelchairs
No
No car park information available.
Onward travel

Local bus services

Cycle storage available Yes
Cycle storage spaces 6
Cycle storage sheltered No
Cycle storage CCTV No
Cycle storage location

By entrance

Cycle storage types
  • Stands
Rail replacement information

Replacement transport stopoutside station entranceby level crossing

Don’t get stuck on the train

If you’re from London or Bishop Stortford to Shelford, please travel in the back six coaches of the train. This is for trains with 10 coaches only as the doors on the front four coaches will not open at Shelford.

If you’re travelling from Cambridge to Shelford, please travel in the front seven coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last three coaches will not open at Shelford.