Thetford at a glance
Address:
Thetford stationStation Road
Thetford
Norfolk
IP24 1AH
Ticket office:
Monday to Friday: 07:00 - 13:30Saturday: 07:00 - 13:30
Sunday: Unavailable
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | The waiting rooms are located in the station buildings and are under the canopy on Platform 1 (for trains towards Norwich), and next to the ticket office on Platform 2 (for trains towards Ely and Cambridge).
|
| Station buffet | No
|
| Toilets | Yes
The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times: Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed |
| Baby changing facilities | No
|
| Wifi |
Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | No
|
| Step free access | There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath. This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955 Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 40 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage location | There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building. |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 35 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | URL: https://www.ncp.co.uk/find-a-car-park/car-parks/thetford-station-g-anglia/ |
| Rail replacement information | Rail replacement bus services pick up and drop off in the middle of the station car park. |