Station messageFrom Sunday 19th April, in response to the current coronavirus outbreak, this ticket office has been temporarily closed. The platform remains open and services will continue to call here to allow essential key workers to travel to and from work. Customers requiring tickets will be able to buy them either at ticket machines, online or by using the Greater Anglia app.
|Staffing level||Part time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||
Note: Closed until further notice
|Station buffet available||Yes|
|Station buffet information||Station kiosk, selling hot and cold drinks, hot and cold food, newspapers and magazines.|
|Toilets information||Toilets available when the ticket office is open in the ticket hall|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||Yes|
|Tourist information office available||No|
|Bureau de change available||No|
Photobooth available in Booking Hall on platform 1.
Bookshelf in Booking Hall for books to borrow.
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
Located on platform 1 and in the car park.
|Staff help information||
Assistance at this station is provided by platform staff or onboard member of staff
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
Located on Platform 1
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|Nearest stations with more facilities||
The nearest station(s) with more facilities than Wivenhoe are:
|National key toilets available||No|
|Step free access coverage||Unknown|
|Step free access information||
Step free access only available on to the Colchester/London bound platform. The Clacton bound platform can only be accessed via the footbridge or public footpath from Clifton Terrace with steps.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||40|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage location||20 cycle spaces on station forecourt plus 20 in the car park|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||55|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
|Rail replacement information||
Replacement transport stop at bus stop at station entrance
|Taxi rank available||Yes|
|Taxi rank information||
A taxi office is located on platform 1.
|Bus services available||Yes|
|Bus services information||
First Essex buses stop at the station.