Wivenhoe

Station message

This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.

Wivenhoe at a glance

Address:

Wivenhoe station
Station Road
Wivenhoe
Essex
CO7 9DJ

Ticket office:

Monday to Friday: 06:10 - 20:30
Saturday: 06:15 - 20:30
Sunday: 09:15 - 16:15
  • Ticket office
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
Last updated:
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Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Ticket office opening times
  • Monday to Friday: 06:10 - 20:30
  • Saturday: 06:15 - 20:30
  • Sunday: 09:15 - 16:15
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage

Available: No
Lost property
  • Array and Array: 24 hours
Seated area
Yes
Waiting room

The main waiting room is located in the booking hall so is available when the ticket office is open.

  • Monday to Friday: 05:50 - 20:00
  • Saturday: 05:50 - 20:00
  • Sunday: 09:15 - 16:15
Station buffet

'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries

Yes
Toilets
Yes

The toilets are located in the station building on Platform 1 (for trains towards Colchester and London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:

Monday - Friday 06:10 - 20:30Saturday 06:15 - 20:30Sunday 09:15 - 16:15
Baby changing facilities
No
Wifi
Yes
Post box
Yes
Shops

Photo-Me digital passport photos

Bookshelf in the booking hall for books to borrow.

Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station
  • Monday to Friday: 05:30 - 20:30
  • Saturday: 06:15 - 20:30
  • Sunday: 09:15 - 16:15
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
National Key toilets available
No
Step free access

This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.
Ticket gates
No
Impaired mobility set down available
No
Wheelchairs
Yes
Cycle storage available Yes
Cycle storage spaces 46
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

There are five cycle stands between the main station entrance and the Community Station Garden, and a further ten cycle stands are in the station carpark. A sheltered cycle parking area providing 16 spaces is located between the main station entrance and the side entrance to Platform 1 (for trains towards Colchester and London).
Cycle storage types
  • Stands
  • Racks
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 55
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Daily: £6.50
  • Weekly: £25.00
  • Monthly: £125.00
  • Three monthly: £357.00
  • Annual: £1,250.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: https://www.ncp.co.uk/find-a-car-park/car-parks/wivenhoe-station-g-anglia/

Rail replacement information

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, at the front of the station.